This is the pay range that the employer reasonably expects to pay for this position $23.20/hour - $24.60/hour
Optional Benefits: Medical, Dental, Vision, 401K
Job Responsibilities
- Prioritize Past due accounts to be worked
- Set a work plan and manage daily/weekly/monthly deliverables independently that result in driving down past due balances
- Frequent account reviews and analysis, customer outreach, sales outreach, collaboration meetings and payment research
- Push out proactive customer communication and respond to inbound customer and sales inquiries daily
- Send out customer statements, past due notices, and send internal account corrections as needed
- Identify barriers preventing customers form paying on time, coordinating resolution discussions and helping to guide customer an Ecolab through solving and breaking down the barriers to timely payment
Required Skills
- Strong analytical skills, ability to review large data sets, see patterns and efficiently tie related transactions together
- Strong verbal and written communication skills to clearly and concisely relay information
- Ability to problem solve, see beyond the symptoms and identify root causes
- Ability to work independently in a self-managed environment where the goals and outcomes are defined but the daily tasks to deliver those outcomes are at the at associate’s discretion
- Basic windows and Microsoft software skills are required
Preferred Skills
- Moderate to advanced excel skills including pivot tables creation and reformatting
- CRM experience, AS400/mainframe ideal but previous business management system experience related to billing, accounting, or sales would be ideal
Education/Experience
- High school diploma or GED required.
- 2+ years financial and/or customer service experience required.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect property entrusted to you from theft, loss or damage; return all computer hardware entrusted to you (including the data therein) upon termination; maintain the confidentiality of proprietary, confidential, or non-public information. Further, job duties require access to secure information technology systems and related data security obligations.
