*12+ month contract with possibility of extension or converting to a permanent hire
This is the pay range that the employer reasonably expects to pay for this position $22.20/hour - $24.60/hour
Optional Benefits: Medical, Dental, Vision, 401K
This position is responsible for account management activities for complex and high balance customer accounts and may provide additional support to the Credit manager on team management. This position supports customer collection and account management activities which require critical thinking and “big picture” decision making skills related to customer issue resolution. Role works within credit policy guidelines to improve DSO/Cash flow and reduce risk. Position acts as key liaison with both internal and external customers.
In this role you will have the opportunity to:
- Partner effectively with various internal departments (i.e. Sales, Finance, and Operations)
- Handle emails from customers and field associates regarding account transaction requests and questions
- Manage workload and complete assigned duties to ensure commitments are delivered within our control's environment
- Process requests such as credit card payments and banking transfers, provide copies of invoices and any other applicable requests
- Effectively communicate status of items within areas of responsibility to the manager
Basic Qualifications:
- High school diploma, or equivalent
- 2+ years' work experience in credit, finance, accounting, customer service, and/or a related field
- Basic proficiency in Microsoft Office Software Suite (Word, Excel, Outlook) and Quickbooks
Preferred Qualifications:
- Bachelor’s degree in accounting, finance or a business-related field
- Prior experience in a credit / collections
- SAP experience a plus
- Intermediate proficiency in Microsoft Excel
- Effective oral and written communication skills, organizational skills, and strong attention to detail
- Demonstrated ability to work independently and within a team, take initiative, and manage multiple priorities
- Ability to handle sensitive situations and maintain customer loyalty while working through the resolution process
- Customer service focused; ability to partner with internal/external contacts
- Problem resolution skills and experience
