This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.
Your Role at Baxter:
THIS IS WHERE you build trust to achieve results…
As the Patient Accounts Receivable Specialist, you will work with patients to resolve balances or determine appropriate alternate resolutions (self-pay, financial assistance, device return, etc.) and manage the selected process through to completion within our Respiratory Health Division.
What You'll Be Doing:
Perform collections and research activities on patient account receivables by working with patient/families to determine appropriate resolution
Generate option letters on accounts following insurance denial or notification of balance and follow through to resolution
Generate financial assistance applications, manage the review process, track results and follow-up with patients
Provide timely and professional communication with patients, families, co-workers, etc.
Process PFA documents, bankruptcy notifications and return mail
Create adjustments on assigned balances following the established policies and procedures
Arrange for device shipment or pick-up with Customer Service
Work accounts flagged for Collection Agency to provide necessary documentation as requested
Arrange for Self-Pay of device, supply and accessory purchases
Generate manual invoices/quotes and work accounts classified as specialized billing (Embassy, CHOP, Mexico, Canada, Trust Fund, etc.)
Other duties and projects assigned.
What You'll Bring:
High school diploma or equivalent required
2+ years of experience in customer service, billing, collections, insurance within medical/healthcare environment preferred but not required.
Experience working with high-dollar DME preferred
Experience with medical benefits and explanations of benefits (EOBs) preferred
Excellent customer service and communications skills
Strong attention to detail
Ability to function in an independent work environment and organize/prioritize workload
Innovative thinking/problems solving skills
Ability to develop and maintain positive working relationships
Proficiency with Microsoft Office required
Billing database software experience preferred
Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $41,600 to $57,200 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
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Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
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