Job Summary
JOB DESCRIPTION
The Service Renewals function in the Customer Experience organization plays a critical role ensuring our customers have uninterrupted access to of support and services. The Service Renewals Specialist is the entry level role for the renewals function where you will help the organization meet our renewal and revenue objectives through supporting colleagues and their assigned territory or accounts and taking on simpler or smaller customers and renewals independently.
Responsibilities
- This position is responsible for working in support of the Service Renewals organization - assisting colleagues on their assigned accounts and or handling a set of smaller, simpler customer renewal opportunities.
- Assists with inbound customer inquiries about their service renewals. Engages in outbound follow up for customer pending actions on renewals.
- Becomes well versed in and can effectively educate customers on service renewals business practices, the different core Omnicell Service offers and common questions about the renewals quoting to invoicing workflow.
- Assist with install base, contract coverage and related data for completing service renewals or billable time and materials events.
- Communicates issues that may delay or inhibit closure of any service renewal in a timely or proactive fashion.
- Accurately assesses and continuously maintains on-time renewal probability for assigned accounts or opportunities.
- Recognizes new purchase product upgrade opportunities and appropriately notifies Sales accordingly.
- Identifies and communicates continuous improvement opportunities related to Service Renewals.
Required Knowledge And Skills
- Has familiarity with or can quickly learn commonly used Services, Selling or Support tools and technology such as: MS Office/Office 365 suite, SAP or Salesforce like systems for customer relationship and account management, quoting or invoicing.
- Consistently reliable and independently responsible for set work hours and work assignments
- Inherent accountability: seldom if ever needs reminding to follow through on assignments or committed action items.
- Comfortable with and able to make sound 'in policy' decisions where options exist. Seldom requires repeated consultation for standard processes and regularly recurring situations.
- Disciplined in basic time and priority management and able to adapt and adjust when required.
- Values and enjoys tasks that require attention to detail and basic analytical skills involving research and investigation across systems and data sources, comparisons, and spotting trends and outliers.
- Effective communicator and interpersonal skills: in person, in virtual video meetings, phone/conference calls, in writing and documentation of work.
- Can cope with ambiguity or change productively.
Basic Qualifications
- High School Diploma or GED
- Minimum of 3 years prior work history
Preferred Qualifications
- Customer Service, support, sales, account relationship or management, procurement, contracting or similar customer facing experience
- Bachelor’s degree
- Healthcare industry experience
Work Conditions
- This entry level role will be substantially co-dependent on working daily with trainers and/or colleagues to start and multiple times a week ongoing.
- Customer needs or team and business goals may require Overtime hours.
- When permitted and possible, being able to work from the Omnicell Waukegan, IL office 3+ days a week will be advantageous to learning and performing the job.
- Sufficient work-from-home arrangements will be necessary for any non-office days.
- Being hired into this role as a fully remote worker may be permissible with qualified prior experience and sufficient full-time work-from-home arrangements.
- Full-time remote workers may be required to travel to Omnicell locations semi-annually.
About Us
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:
- As Passionate Transformers, we find a better way to innovate relentlessly.
- Being Mission Driven, we consistently deliver on our promises.
- Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
- Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
- Intellectually Curious, eager to think deeper to learn and improve.
- In Doing the Right Thing, we lead by example in ALL we do.
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster diversity and inclusion, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
About The Team
Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com .
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
