Position Summary
Incumbent is responsible for dispatching and receiving maintenance requests/calls. Tracks downtime for each event and escalates additional support requests to Maintenance Supervisor when necessary. Tracks mechanic resources, performs data entry of maintenance activities, and prepares/distributes reports as assigned. During off-shift enters work request information into the maintenance management system (MMS) for CM’s, PM’s, calibrations and PER’s.
Essential Duties & Responsibilities
- Dispatch and receive maintenance requests and calls.
- Compile and enter data or information into Excel spreadsheet or Microsoft Word documents.
- Prioritize work requests and escalate personnel or equipment issues according to escalation procedures.
- Maintain and order office supplies and forms for the department.
- Maintain office cleanliness and organization.
- Assume role of Work Order Administration Specialist during off-shifts.
- Adhere to all cGMP and cGDP guidelines, SOP's and plant policies/rules and trainings.
- Perform other related duties as assigned or required.
Knowledge, Skills & Qualifications
- Must be able to use Microsoft office Suite (Word, Excel, Outlook, etc.) and operate a copier/scanner. Typing skills suitable for email correspondence and data entry. (Must pass typing test with at least 25 wpm with 80% accuracy).
- Must be capable of performing office organization, filing, and managing multiple calls. Must be able to utilize a calculator for addition, subtraction, multiplication and division to track downtime.
- Must be capable of maintaining confidentiality with business and personal information.
- Must Interface with all levels of employees, both internal and external, in a proactive and professional manner.
- Must possess time management skills and demonstrate good judgment to be able to multi-task. Persistency and creativity are necessary in managing priorities and mechanics availability.
- Must be able to work in an industrial/manufacturing Pharmaceutical environment and be able to wear appropriate Personal Protective Equipment (PPE) such as safety shoes, safety glasses, etc. as required in the manufacturing environment.
- Must be able to perform duties in a busy environment where there is consistent traffic flow without becoming distracted.
Minimum Qualifications, Education & Experience
- Must be at least 18 years of age
- High School diploma; One (1) year dispatching experience or equivalent duties, preferably in a manufacturing environment.
Physical Requirements And Work Environment
- General working conditions will mainly consist of working in an office environment. Will be expected to work around equipment as needed. Work environment varies depending upon task or area assigned during annual shutdown or other special assignments. Can be required to work in areas ranging from a clean room, to warehouse environment.
- Job duties are generally performed in a normal office environment with minimal physical effort. Must be able to lift up to 20 lbs. unassisted. Must be able to sit and stand as required for extended periods of time.
Travel Requirements
Typically requires travel less than 5% of the time
Maintenance
Primary Location
US-TX-Austin
Schedule
Full-time
Shift
Day Job
