Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
The OperationsSpecialty Program Senior Manageris responsible fordriving performance laterally throughout the organization via knowledge dissemination, specialty advocacy, and specialty performance tracking. They will achieve this by partnering with the Product Strategy Specialty Market Leads, and others, to create a thread of excellence between Product, Marketing, Sales, Onboarding, TES, Customer Care, CaTS, and across all three Customer Success service tiers specific to their specialty (e.g., Women’s Health, BH, Urgent Care, FQHC, ASC, Ortho). This lateral connection will improve the continuity of experience that each customer receives and ensures that “Specialty” is represented. This role works to drive accountability and engagement of our internal teams to ensure customers are seen through multiple lenses and receive optimalcare for their specific needs.
The Operations Program Managers reporting to the Executive Director are the dedicated, cross-functional leaders in the Operationsorganization for an assigned specialty, product, or service stream, and responsible for the long-term growth and success of their business line. As experts in their area of focus, they help the organization with market strategy, and how to evolve our products and services with the market, to achieve optimal growth and customer retention. They must influence and lead a cross-functional team of DRIs who are responsible for enabling the broader organization to uniquely support prospects and customers. The Operations Program Managers are the de facto experts and ultimate authority on best in industry configurations. They are tasked with creating an employee knowledge certification program that refreshes with regularity. Specialty Program Managers work to ensureOperations is connected to deliver results that are positively felt by our customer base and impactful to our organization.
Partner with Specialty Market Lead (Product/Mkt) to understand product roadmap, strategic gaps, and advocate for enhancements. Facilitate information dissemination and adoption of new features. Create customer-facing specialty roadmaps to be presented to customers.
Maintain onboarding playbooks as features are updated in collaboration with onboarding specialty leads. Provide perspectives from Customer experiences post-live. Facilitate reporting on implementations through lens of resource allocation (people and playbooks), readiness of badged resources, recent post-live successes.
25% Communicate strategy and create feedback loops between Operations and Product
25% Ensure product/market fit for new and existing products
Assist in executing the go-to-market strategy for new product launches, including coordination of client engagement, feedback, and contracting.
Education & Experience Required:
5-8yearsofrelevantexperienceinProfessionalServices,Sales,CustomerSupport,or Customer Success Management.
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:
California: https://www.athenahealth.com/salary-range/ca-tech-manager
Colorado: https://www.athenahealth.com/salary-range/co-nontech-manager
Hawaii: https://www.athenahealth.com/salary-range/hi-nontech-manager
New Jersey: https://www.athenahealth.com/salary-range/nj-nontech-manager
New York: https://www.athenahealth.com/salary-range/ny-nontech-manager
Washington: https://www.athenahealth.com/salary-range/wa-nontech-manager
About athenahealth
Here’s ourvision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19thcentury arsenal to a converted, landmark power plant,allofathenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our10offices across the United States and India —plus numerous remote employees —all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story.athenahealth develops andimplements products and services that support US healthcare: It’sour chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — orathenistas, as we call ourselves — spark the innovation and passion needed to accomplishour goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.
Our size makes a difference, too: We are small enoughthatyourindividual contributionswill stand out— butlarge enoughto grow your career with ourresources and established business stability.
Giving back is integral to our culture. OurathenaGivesplatform strives tosupport food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’sCorporate Social Responsibility(CSR)program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits,athenistasenjoy perks specific to eachlocation, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons. And weprovideathenistaswithacompany culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued.
We alsoencourage a better work-life balance forathenistaswith our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.
https://www.athenahealth.com/careers/equal-opportunity
