Medisca is a global corporation with locations throughout North America, Australia, and Europe, that contributes to healthcare by leveraging strong partnerships that deliver customized solutions with an unwavering commitment to quality and innovation. Backed by 30+ years and a strong foundation in pharmaceutical compounding,
Medisca is a business-to-business company that delivers comprehensive offerings by providing value, consistency, responsiveness, and loyalty. From pharmaceutical compounding products and services, to supply chain solutions, mixing technology manufacturing, analytical testing, IP licensing, to education services and more –
Medisca delivers extensive solutions that leverages a strong network of partners committed to deeply caring about people. As
Partners in Wellness, Medisca offers an unfailing devotion to improving lives, across a multitude of needs and across a multitude of people.
The
Sale Support Specialist role is to enable the alignment of Sales Support resources in North America, working alongside Sales Managers and the various support departments at Medisca to continuously improve the customer experience and underpin the growth and development of Sales Support Representatives. Additionally, the Sales Support Specialist will identify gaps and increases productivity through reducing processes.
The role is based in Oklahoma
Hours: 9:00 am - 6:00 pm CST (Monday - Thursday), 9:00 - 4:45pm CST (Friday)
The opportunity
Monitoring
- Monitor customer cases in CRM
- Resolve overdue cases
- Distribute and delegate tasks in absence of Territory Sales Manager
- Ensure service level timing and overall efficiency
- Identify and overcome process challenges
Sale Support Call Quality Assurance
- Develop and conduct call evaluations
- Ensure call quality and coverage
- Monitor emails flow to ensure customer satisfaction
- Keep track of the key industry trends
- Support SSR in taking Client calls when needed
- Speak with Clients to keep a pulse on their needs
Training and Coaching Sales Support Representatives (SSRs) and new sales team members
- Develop and maintain Standard Operating Procedures (SOPs)
- Develop training plan in conjunction with training department
- Develop and maintain training materials
- Train new SSRs and sales team members (AE’s and BDEs) on Medisca processes, Creatio, RMAs, Credits and etc…
- Coach, reward and recognize the team
Collaboration
- Conduct weekly meetings with sales support teams
- Bi-weekly check-ins with Sales Managers
- Participate in developmental meeting
Skills, Knowledge And Abilities
- Minimum College degree. Psychology/science background is considered an asset
- At least 5 years of customer service experience
- Experience working in a call center and/or a pharmacy is considered an asset
- Knowledge of the Microsoft Office suite (Word, Outlook, Teams and Excel) required
- Create and format documents, presentations, and spreadsheets using Microsoft Office applications (Word, Excel, PowerPoint)
- Excellent communication skills in English (oral & written) are required
- Knowledge of Spanish is an asset
- Excellent organizational skills and attention to detail.
- Strong problem-solving skills
- Highly level of adaptability
- Ability to work in a fast-paced environment and to manage stress effectively
What’s in it for you…
We invest time and resources into making sure Medisca is as good as the people we hire.
- Balance Your Life – PTO, vacation policy and paid statutory holidays
- Invest in your health – Group Benefit plan and health savings account
- Your Future is Bright – Opportunities to learn and grow within Medisca
- Save for your Future – 401k plan retirement
- Help us grow – Employee Referral Program
- We like to have fun – company events throughout the year
- Full time positions - 40 hour work week
We thank all applicants for their interest; however, only candidates to be interviewed will be contacted.
We are an equal opportunity employer.
