Manager – Agile and PLM Systems (Lake Forest, IL)
Responsibilities
Provide application support to users at global Manufacturing locations, and warehouse locations and Distributions centers to maintain existing applications. Lead and manage the application support including working with Oracle Support, External Service Providers and System Integrators to resolve application issues. Manage the application support and enhancement requests queue logged in the Service Desk application, ServiceNow, for Agile applications. This will require conducting meetings with the business stakeholders, prioritizing requests, and driving resolution of the issues and requests. Strong knowledge Agile PLM systems , PDH and EBS understanding on Integration with Agile systems. Manage and support the Change Control process for application issues. Implement new and enhancement projects from initiation to implementation phase including gathering requirements, writing functional design documents, communicating requirements to technical team members, writing test scripts, implementing, and training end users and IT support staff. Work on all areas of E-Business suite including Oracle Agile system. Manage Agile team and guide them in their duties. Work on or support key processes and elements including Inventory, Quality systems and Trade compliance. Work on all areas of Agile PLM and E-Business including Product Data Management, Engineering, Bills of Material, and Supply Chain related to product data and life-cycle management. Identify process improvements and work with business partners effectively to implement change. Guide internal/external teams in developing reports, customizations, interfaces and extensions for Agile applications. Act as a liaison between business users and other technical resources, including ICU IT Infrastructure/Operations team members, and external service providers. Provide management reports on Project statuses, KPI related to tickets and enhancements. Drive test planning and execution. *Hybrid work is permitted. When not working from home, must report to Lake Forest, IL office* <5% international and domestic travel required.
Requirements
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor’s degree in Computer Science or closely related IT field (or foreign equivalent) plus 10 (ten) years of experience in the job offered or closely related occupation.
Special Requirements
Must possess expertise/knowledge sufficient to adequately perform the duties of the job being offered. Expertise/knowledge may be gained through employment experience or education. Such expertise/knowledge cannot be “quantified” by “time.” Required expertise/knowledge includes: Experience working with Oracle Agile PLM and Oracle PDH applications; Experience with using Agile development methodology for application enhancement; Experience with product quality applications to address product/supplier quality issues; Experience in using SQL to write queries and troubleshoot application issues; Experience in Bill of Material application used in manufacturing; Experience in working cross stakeholders and cross departmentally and with external vendors to implement changes related to Agile PLM efforts; Experience in managing time-sensitive escalations.
ICU Medical, Inc. is an equal opportunity employer.
To apply for ICU Medical’s Manager – Agile and PLM Systems position please send resume to: humanresouces@icumed.com
Must reference JOB CODE: IL0315CJ
EOE M/F/D/V
It is the policy of ICU Medical, Inc. to afford full equal employment opportunity to qualified employees and applicants, regardless of their race, color, religion, sex, national origin, age, physical or mental handicaps, military or veteran status, sexual preference, or any other protected condition or characteristic in conformity with all applicable federal, state and local laws and regulations.
Application Development & Support
Primary Location
US-IL-Lake Forest
Schedule
Full-time
Shift
Day Job
