Who is ScriptPro?
Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.
The roles within ScriptPro’s Field Operations department involve direct interaction with customers, which provides a unique opportunity to understand their needs and deliver tailored solutions. These teams are involved with the implementation and maintenance of our customer’s environment and infrastructure. This is a technical and collaborative role with the ability to make an impact on pharmacy systems.
Job Summary: The System Migration Analyst is responsible for providing remote installation and/or configuration support for installations, upgrades, and various other projects for all ScriptPro automation and software products deployed to our customer base. In addition to the responsibilities within Field Operations System Implementation (FOSI), scope of tasks and deliverables will require cooperation and collaboration with other departments to meet project objectives and department goals. Those departments may include, but are not limited to: Accounting, Contracting, Manufacturing, Engineering, Customer/Field Service, and/or Installation and Training.
Reporting Relationship: Supervisor, System Migration
Shift: Generally, four 10-hour shifts per week. This is a hybrid position; mix of in office and remote work. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.
Scope of the Role:
- Follow remote installation/upgrade procedures for scheduled projects
- Communicate and work with onsite ScriptPro or Customer Technicians and other internal resources to complete scheduled projects
- Complete and/or assist onsite technicians (ScriptPro, Contract, or Customer) with system and component testing for custom and standard functionality prior to project completion
- Assist onsite and/or internal resources with system troubleshooting, if necessary
- Prepare for scheduled projects by reviewing installation/upgrade procedures and project timelines, attending scope meetings, and/or verifying system readiness prior to the project
- Communicate project status, relevant or requested project information, and project completion notification to internal stakeholders
- Maintain knowledge and readiness for upcoming projects, scheduled or unscheduled
- Provide feedback to management regarding necessary procedure updates
- Other assigned tasks or duties, as necessary
Required Qualifications:
- Bachelor's degree or up to 3 years equivalent work experience in Business or Information Technology
- Experience with deploying OVA files, VMs, and VMware environments
- Experience with LAN2LAN, modem, EDI, SFTP, SQL and systems security
- Computer proficiency in MS Windows Operating Systems
- Analytically minded with superior attention to detail
- Productive, organized, and able to complete work within a scheduled time frame
- Able to complete assigned tasks and problem solve productively and efficiently within a team environment
- Flexibility to adapt to changing schedules and/or processes based on business needs
- Ability to prioritize and multi-task various projects in different stages of implementation
- Independently motivated work habits
- Strong verbal and written communication skills
- Willingness to work flexible shifts, including nights and weekends
- Ability to obtain DoD clearance and CAC account for government project work
- It is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 to preview requirements.
Preferred Qualifications:
- Previous experience with or knowledge of ScriptPro’s Pharmacy, Workflow, and/or Robotics Systems
- Knowledge of ScriptPro’s implementation processes
- Working knowledge of business applications, including Siebel, Oracle, Kronos, etc.
- Knowledge/experience with WinMagic Full Disk Encryption Software
Remote Work Requirements:
- Must have high-speed reliable internet access with a hard-wired connection
- Must have a distraction free home office workspace
- Must be willing to participate in video virtual meetings (camera on)
Benefits:
At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.
- Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs
- Well-being: Paid Time Off (PTO, Maternity, Paternity, Adoption Leave), nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.
Working Conditions:
This position operates in an office environment. Routine use of standard office equipment is required. Must be able to use a computer for extended periods of time. Regularly required to sit, use hands and fingers, and expected to occasionally lift, stoop, bend, and reach. Ability to learn and solve practical problems and interpret a variety of instructions is required.
ScriptPro is not sponsoring a visa for this position.
ScriptPro is an Equal Opportunity Employer Committed to a Diverse and Inclusive Workforce.
Please visit www.scriptpro.com to learn more about the mission of our company.
