Who is ScriptPro?
Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.
The roles within ScriptPro’s Field Operations department involve direct interaction with customers, which provides a unique opportunity to understand their needs and deliver tailored solutions. These teams are involved with the implementation and maintenance of our customer’s environment and infrastructure. This is a technical and collaborative role with the ability to make an impact on pharmacy systems.
Job Summary: The Implementation Manager, Pharmacy Solutions will assess client business systems and effectively integrate applicable hardware and software solutions, including system implementations, upgrades, custom development projects, and coordinating new contract set ups with the ScriptPro Pharmacy Management System. This person will work closely with other Pharmacy Solutions Project Managers serving as a liaison between the customer and internal teams throughout the Pharmacy Management System implementation life cycle, coordinating project schedules, and facilitate tasks with multiple departments to ensure all project phases are documented and completed properly.
Reporting Relationship: Manager, Pharmacy Systems Project Management
Shift: Generally, Monday through Friday 8-5 pm CST. This is a hybrid position; mix of in person and remote. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.
Scope of the Role:
- Work with customers to gather, manage, and prioritize requirements
- Prepare customer specification documents, interface documents, business rules, data mapping, and other documentation as necessary for development teams
- Communicate with both internal and external teams, including third party vendors, to ensure all parties are knowledgeable regarding scope of work, timeline, and deliverables
- Proactively resolve conflicts, handle ambiguity, and facilitate groups to achieve objectives
- Maintain knowledge of all company products to conduct effective installations
- Manage multiple customer accounts throughout implementation
- Travel to meet with new customers and gather site-specific information; requires about 30% travel
- Other duties as assigned
Required Qualifications:
- Bachelor's degree in technical discipline, Project Management, related field or equivalent combination of education and relevant work experience
- Ability to evaluate and effectively prioritize competing demands of varying scope/complexity
- Proficiency with Microsoft Office program suite [e.g. Excel, Word, Project, Visio]
- Experience with software application installations, client/server relationships, networking, and database structure/management
- Business-casual attire, at a minimum, is required while in the office and when meeting with customers; personal hygiene and appearance must be well maintained
- Strong negotiation skills and ability to effectively navigate constraints and balance customer and company requirements
- Workload and project deliverables dictate workhours per day/week
- Success in this position relies heavily on email and phone communication and is therefore usually fast-paced and requires attention to timeliness, audience, and professional courtesy
- Exceptional verbal and written communication skills; ability to communicate among project stakeholders appropriately and in a timely manner
- Exceptional analytical skills and ability to assess risks/obstacles and provide positive alternative solutions as necessary
- Exceptional time management and organizational skills
- Dedicated to providing excellent customer service and represent ScriptPro in a professional manner in all situations
Remote Work Requirements:
- Must have high-speed reliable internet access with a hard-wired connection
- Must have a distraction free home office workspace
- Must be willing to participate in video virtual meetings (camera on)
Benefits:
At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.
- Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs
- Well-being: Paid Time Off (PTO, Maternity, Paternity, Adoption Leave), nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.
Pre-Employment Conditions:
ScriptPro develops, sells, and supports state of the art products and services for healthcare system customers including federal agencies such as the Department of Defense, VA, Indian Health Services as well as multiple major hospital systems around the United States and Canada. These customers require certain security clearances and health related tests and vaccines in order to gain access to their locations. To support ScriptPro customers and as a condition of employment, you will be required to gain federal security clearance and/or prove certain health related tests and vaccines such as but not limited to tuberculosis, annual flu, and COVID vaccines (requests for a religious or medical exemption will be considered). Federal security clearance (See the Standard Form 86 link) can include additional background checks such as but not limited to credit history and drug testing. To cross the US-Canadian border, you must have a valid passport, no misdemeanor or felony charges, and abide by the immigration policies set by the Canadian government. (See Canada Inadmissibility List to preview requirements). If your role requires this type of security clearance and/or proof of tests/vaccines, you will be required to complete these items as a condition of employment.
Working Conditions:
This position operates in an office environment. Routine use of standard office equipment is required. Must be able to use a computer for extended periods of time. Regularly required to sit, use hands and fingers, and expected to occasionally lift, stoop, bend, and reach. Ability to learn and solve practical problems and interpret a variety of instructions is required.
ScriptPro is not sponsoring a visa for this position.
ScriptPro is an Equal Opportunity Employer Committed to a Diverse and Inclusive Workforce.
Please visit www.scriptpro.com to learn more about the mission of our company.
