We are seeking an Experience Operations Manager to lead the planning, execution, and optimization of high‑impact events that drive business growth and client engagement. This role is responsible for ensuring events are delivered seamlessly, informed by data, and translated into actionable insights for leadership.
Key Responsibilities
- End‑to‑End Event Project Management
- Own the full event lifecycle, from planning to execution and post‑event follow‑up. Develop detailed project plans, manage timelines and stakeholders, mitigate risks, and ensure flawless delivery across functions.
- Data‑Driven Event Strategy
- Analyze event performance, ROI, growth metrics, pipeline impact, and client data to guide attendee selection, event scope, and strategic decision‑making.
- Executive Enablement & Technology Adoption
- Drive the adoption and ongoing enhancement of the GoPRO mobile app, ensuring executives are equipped with the right tools and insights during events.
- Post‑Event Insights & Reporting
- Capture key client and event insights, update internal systems (e.g., SFGO), prepare client briefs, and publish summaries highlighting key learnings and recommendations for Growth leaders.
Qualifications
- Bachelor’s degree
- 5+ years of experience in event operations, experience management, project management, or a related role
- Proven ability to manage end‑to‑end projects involving multiple stakeholders and tight deadlines
- Strong analytical skills with experience using data, metrics, and reporting to drive decisions and measure ROI
- Experience working with executive‑level stakeholders and cross‑functional teams
- Familiarity with CRM and internal systems (e.g., Salesforce or similar platforms)
- Strong organizational, communication, and problem‑solving skills
- Comfortable driving adoption of tools or technology to improve operational efficiency
What we offer
- Market Competitive Pay Levels
- Retirement Plan
- Medical Plan (HMO) from Day 1 of employment
- Dental, Medical, and Optical Reimbursements
- Life and Disability Insurance
- Paid Time-Off Benefits
- Sick Leave Conversion
- Tuition Fee Reimbursement
- Employee Assistance Program (EAP)
- Annual Performance Based Merit Increases
- Employee Recognition
- Training and Staff Development
- Employee Referral Program
- Employee Volunteerism Opportunity
- All Mandatory Statutory Benefits
Who we are
Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
We’re a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 14,000 employees in the Philippines.
Elevate your career with a leading health care company while improving lives.
Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.
