The Opportunity
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
The Laboratory Specialist serves as a field‑based technical authority who enhances the value of QuidelOrtho solutions across clinical laboratory and transfusion medicine environments in Korea.
The role strengthens customer confidence in our portfolio by delivering expert technical guidance, ensuring compliant use of diagnostic technologies, and supporting high‑quality laboratory practices aligned with global standards.
Acting as a key technical partner to Sales, Marketing, Customer Service, and QuidelOrtho Service teams, the Laboratory Specialist contributes to strategic account engagement, customer experience excellence, and portfolio optimization. The position also plays a central role in identifying customer needs, gathering market insights, and supporting initiatives that expand QuidelOrtho’s presence and influence within the Korean diagnostics market.
The role requires strong communication skills, cross‑functional collaboration, and the ability to operate effectively within a matrix organization while representing QuidelOrtho as a trusted scientific and technical resource to internal and external stakeholders
Responsibilities
Establish QuidelOrtho as a brand which works with customers to create and enhance value Working with key non-medical stakeholders as singe point contact for new projects to help them establish new hospitals, laboratories and improve efficiency In the various departments of the hospitals Identify educational partners and consultancies, IT solutions which could help QuidelOrtho foray into the unchartered segments Preparation of Installations including site inspection, reagent, and consumable orders and completion and submission of required documentationPerform calibrations, system configuration, and lead validation/ Correlation according to SOP requirements Deliver Trainings to ensure Customer operate instruments correctly and efficiently Provide on-site support to customers in the effective establishment of routine operations Support and Manage third party relationships during installations 5S (Sort, Set in order, Shine, Standardize, Sustain) implementationMarket Development & Portfolio Management:
- Execute market development initiatives to drive growth platforms
- Facilitate Training on New Products
- Execute KOL engagement initiatives
- Execute product portfolio strategy and work with stakeholders to achieve sustainable and profitable growth mix
Product Launches:
- Execute Marketing Planning & new product launch process which will incorporate regulatory, reimbursement, clinical, marketing & pricing strategy.
- Plan and execute required product training for the teams
- Coordinate with Sales and QuidelOrtho service team for customer workshops and key operator training
Business Development:
- Plan and facilitate market research to gain insights to market opportunities & needs, particularly segmented needs in current business
- Partner with Commercial teams to understand Customer needs and insights
- Work closely with marketing department
- Co-ordinate inputs into local pipeline/portfolio/marketing planning
- Regularly survey VOC of the KR team and customers for the CL, TM & POCT portfolio
Qualifications
- Bachelor's degree or above in Life Sciences or equivalent qualifications
- Product and Market Knowledge: demonstrates experience in laboratory medicine through working in diagnostic laboratories and/or in IVD company
- Shows clear understanding of how IVD products are used and applied to patient care
- Keeps abreast of developments in laboratory medicine and passes this information to both customers and company colleagues
- The role requires having an attitude to work with C Suites of the healthcare industry and with the bench staff
- Should be able to work in a matrix organization
- Should have good influencing and interpersonal skills with effective communication and business attitude.
- The role requires frequent travel within the region
- 5-10 years of experience in healthcare/diagnostics/hospitals
- Ability to collaborate with the Sales, Marketing, and cross functional teams
- Results and performance driven
- Ability to learn quickly and work with a sense of urgency
- Ability to work in a fast-changing environment with a high tolerance to ambiguity
- Results and performance driven
