The IT Support Technician provides front-line technical support across office, warehouse, and distribution center environments. This role is responsible for resolving end-user incidents, deploying and maintaining hardware and software, and supporting collaboration and communication tools such as Microsoft 365 and RingCentral. The Technician also assists with warehouse technology, maintainsaccurate asset records, and provides onsite business support for conference room audio/video systems. The position ensures timely resolution of technical issues, supports compliance with IT policies, and contributes to an excellent end-user experience.
Essential Functions and Duties
User Support & Troubleshooting:
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Diagnose and resolve hardware, software, and networking issues for desktops, laptops, mobile devices, and company-issued tablets.
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Create, configure, and maintain user accounts in Microsoft 365, including Outlook, Teams, and SharePoint.
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Provide onsite support for business operations, including setup and troubleshooting of conference room A/V equipment, projectors, and video conferencing platforms.
Warehouse & Production Equipment Support:
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Troubleshoot, configure, and maintain Zebra printers, barcode scanners, RF guns, label printers, and related warehouse devices.
Hardware & Software Maintenance:
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Deploy, configure, and maintain IT equipment for office, warehouse, and remote employees.
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Maintain accurate asset inventory, ensuring proper tracking of device assignments, returns, and disposals.
Collaboration & Projects:
General Responsibilities:
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Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and respect the diversity of our work force in actions, words, and deeds.
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Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
Education, Knowledge, Skills, and Experience
Required Professional Certification:
Preferred Professional Certification:
Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for prolonged periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. Must have the ability to lift and maneuver items of at least 35 lbs. Must have the ability to travel occasionally. Working conditions include normal office and warehouse settings.
Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.
FFF Enterprises and Nufactor are an equal opportunity employer and prohibits discrimination and harassment based on the following characteristics: race, color, religion, national origin, physical or mental disability, gender, age (40 years and over) qualified veteran and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.
