Job Description
Work Location: OnSite in Farmington Hills, Michigan
As a Trainee at LSPedia, you’ll be immersed in learn and develop skills to support our Software as a Solution suite, a leading traceability and compliance solution for the pharmaceutical industry. Through hands on experience and mentorship, you’ll assist level 1 to level 3 support engineers, account managers, customers, and gain foundational expertise in system analysis and problem solving. Your goal: elevate to a full support engineer role within three months by delivering topnotch service, accurate troubleshooting, and proactive learning.
Key Responsibilities:
- Build expertise in LSPedia’s OneScan solution suite
- Master Freshdesk the support tool
- Work closely with your team members on resolving tickets, taking care of customers, and providing timely updates.
- Participate in structured training to enhance technical skills and software proficiency.
- Deliver exceptional customer service, troubleshoot issues, escalate as needed, and ensure customer satisfaction.
- Document tasks thoroughly and update records to maintain accurate work histories.
- Attend team meetings, providing status updates on assignments and project progress.
Minimum Requirements:
- Associate or Bachelor’s degree in Engineering, Science, or a related field
- Strong curiosity and commitment to professional growth in system analysis and problem solving
- Excellent communication and interpersonal skills, with a customer focused mindset
- Basic understanding of XML and experience with Microsoft Office tools
- Ability to work both independently and collaboratively in a dynamic, fast paced environment
- Self starter and problem solver
Preferred Requirements:
- Prior experience in customer or support roles
- Familiarity with SaaS, CRM tools, or customer support systems
- Strong initiative and ambition to advance within a high visibility, high impact role
About LSPedia
Welcome to LSPedia, a global software (SaaS) leader at the forefront of traceability, compliance, and supply chain solutions, dedicated to empowering the pharmaceutical, healthcare, and food industries. As a distinguished Top 50 Michigan Company and recognized on INC's list of the fastest-growing companies in America, LSPedia stands as a beacon of innovation and excellence.
Our cutting-edge software solutions have earned the trust of major players in the pharmaceutical and healthcare sectors, including esteemed organizations such as the U.S. Department of Veterans Affairs, Cencora, Cardinal Health, Leading Pharma, Tris Pharma, Amazon, Ascension Health, and thousands more. We take pride in our commitment to delivering unparalleled traceability and compliance solutions that redefine industry standards.
At LSPedia, we are fueled by a passion for innovation and a commitment to excellence. Join our rockstar team as we continue to expand and shape the future of traceability and supply chain solutions. We are actively seeking individuals who share our vision and enthusiasm to contribute to the ongoing success of our dynamic and growing company. Together, we are driving the evolution of industries and shaping a more connected, compliant, and efficient future.
