The Project and Program Manager role is a leadership role critical to driving operational efficiency, reducing AR aging, and enhancing revenue management through process, policy and technology transformation.
Essential Duties and Responsibilities:
Program Leadership, Strategy and Stakeholder Engagement
- Oversee and coordinate multiple related projects within the program, ensuring alignment with organizational strategy and objectives related to billing accuracy, payment processing, and collections improvements and effectiveness.
- Lead projects and initiatives across departments or areas, inclusive of technical teams and business stakeholders, managing notable risk and complexity.
- Develop and implement effective communication plans to drive program discussions, articulate project status and outcomes appropriately to all stakeholders, inclusive of presentations and escalation management.
- Serve as a senior advisor to management, contributing expert knowledge and broad perspective, persuading senior leadership to adopt new perspectives.
- Implement and execute best practices in program and change management
- Build and manage relationships with key stakeholders across Finance Shared Services, CT Finance, and cross-functional teams, ensuring expectations are met and communication is clear.
- Maintain effective communication with senior management to keep them aware of critical risks and issues confronting the program and of the mitigation and action plans for addressing.
Execution & Governance
- Program Execution:
- Develop and implement the strategic, and multi-phased projects supporting the billing, payment and collections program from original concept through final implementation, creating detailed work plans, schedules, project estimates, resources plans and status reports.
- Provide work direction and leadership for the program, including assignment of work and review of project efforts and provide guidance to team members working on various phases of the project.
- Monitor and audit project milestones, gather metrics, and develop and implement changes as necessary to ensure that the project remains within specified scope and is within time, cost, and quality objectives.
- Ensure all required project artifacts (charter, change requests, etc.) are executed and stored correctly. Ensure projects are properly closed upon completion (resource release, team celebrations, lessons learned, final status update).
- Risk & Issue Management: Identify and remove project roadblocks; understand appropriate escalation paths. Conduct risk analysis, develop mitigation plan, and manage program changes effectively.
- Program Governance: Establish and facilitate the governance framework for the program and adjust as needed throughout the duration of the program. Facilitate Steering Committees and Executive Updates for transparency and decision-making.
- Resource Management: Influence the direction and resource allocation for projects across departments to provide coverage for all essential tasks and successful delivery. Coordinate cross-functional teams, establish program RACI, and manage resources to achieve program goals.
- Quality & Compliance: Ensure high levels of quality and compliance across program deliverables.
- Reporting & Documentation: Develop and deliver program presentations, reports, and maintain accurate documentation.
- Financial Oversight: Manage project budget, work with project leadership team to monitor ROI vs. forecast, and ensure financial targets are met.
Job Qualifications:
Education & Certifications
Minimum: Bachelor’s Degree in Business, Finance, Operations Management, Project Management or related field, OR equivalent.
Preferred: Advanced Project Management Certifications: PMP, PgMP, Agile Certified Practitioner (ACP), and/or SAFe certified.
Experience
Minimum Experience: 11+ years of program/project management experience, OR equivalent, preferably with a focus on financial operations or financial management systems.
Program Management:
- Proven knowledge of Project/Program Management principles/methodologies (e.g., waterfall and Agile) and the ability to coach and mentor less experienced program/project managers.
- Proven process management skills—skilled at figuring out the processes necessary to get things done, knows how to organize people and activities, knows how to separate and combine tasks into efficient workflows.
- Proven planning skills—can work with cross-functional project teams to accurately scope out length and difficulty of milestones, break work down into tasks, develop schedules for multiple, inter-connected and non-related projects and teams, anticipate and adjust for problems and roadblocks.
Tools:
- Microsoft Office Suite (MS Teams, Word, Excel, PowerPoint, Outlook).
Project Management Software (SF Milestones, MS Project, Smartsheets, JIRA, OnePlan, etc.)
Other Knowledge, Skills or Abilities:
- Technical Skills: Familiarity with enterprise systems, data analytic tools (Power BI) and software development lifecycle. Deep understanding or Waterfall, Agile, and hybrid delivery models. Advanced proficiency in project management tools (e.g., Smartsheet, SF Milestones), Microsoft Office Suite, and remote collaboration platforms.
- Process & Planning: Demonstrated ability to scope, plan, and execute complex, multi-year initiatives (e.g., digital transformation, compliance programs).
- Communication: Excellent written and verbal communication skills; able to influence and lead cross-functional teams and senior leadership.
- Change Management: Proven ability to lead teams and stakeholders through change, conflict resolution, and dynamic environments.
- Financial Acumen: Strong analytical skills and familiarity with financial metrics (AR aging, cash flow). Knowledge of billing, payments, collections and revenue operations a plus. Expertise in budgeting, forecasting, and financial reporting for large-scale programs.
- Team Leadership: Ability to motivate teams to work efficiently together, acknowledge each team member’s contributions while celebrating team success and driving continuous improvement.
- Process Optimization: Skilled in designing and improving workflows, leveraging Lean or Six Sigma methodologies.
- Distributed Program Delivery: Ability to manage distributed teams and navigate cultural and regional differences.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$133,400.00 - $238,400.00 USD
This role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
