Regional Account Manager (RAM)

Shamrock Labels • Full-time • Oak Brook, IL, US • $60,000 - $80,000 / year • 2d ago

About Shamrock Labels

Shamrock Labels provides high-quality labeling solutions for hospitals and pharmacies nationwide. We are known for exceptional customer service and customized solutions that support operational efficiency in healthcare environments.

Job Summary

As a Regional Account Manager (RAM), you will represent the Shamrock brand by supporting customers across the hospital and retail pharmacy markets. You will serve as a primary point of contact for assigned accounts, build strong customer relationships, and collaborate with internal teams to deliver timely, accurate labeling solutions.

No prior experience is required — we provide training for candidates who demonstrate strong communication skills, initiative, and a desire to learn.

What You’ll Do

Communicate with customers via phone, email, and in person as needed
Build and maintain strong customer relationships
Act as the first point of contact for customer questions and escalations
Coordinate with production, graphics, and shipping teams
Support Strategic Account Managers with quotes and follow-ups
Reach out to customers to support reorders and new sales opportunities
Analyze customer order history to anticipate needs
Manage customer projects from start to finish

What We’re Looking For

Strong communication and interpersonal skills
Interest in sales, customer service, or account management
Problem-solving mindset and attention to detail
Ability to work in a fast-paced, team-oriented environment
Basic computer skills (Microsoft Office)

Education & Experience

High school diploma or equivalent required
College degree a plus, not required
Customer service or sales experience helpful but not required

Work Environment

Hybrid position based in Oak Brook, Illinois, with a combination of in-office and remote work.

Compensation & Benefits

$60,000 – $80,000 base salary (based on experience)
Bonus opportunities tied to performance
Competitive benefits package
Training and professional development opportunities

Equal Employment Opportunity

Shamrock Scientific Specialty Systems, Inc. is an Equal Opportunity Employer and considers all qualified applicants without regard to any legally protected characteristic. Reasonable accommodations are available for qualified individuals with disabilities.