The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
About Dexcom’s Product Management Team
Our Product Management - Platform and Services team is responsible for building core features and capabilities behind Dexcom's ecosystem of applications and experiences. We are focused on building features that bridge customer experience, clinical expertise, AI insights, interoperability and more to deliver solutions that scale across all customer segments and interfaces. We are looking for motivated and capable individuals willing to help us shape the future of diabetes care within Dexcom and for our customers, helping shape the lives of millions around the world.
Meet The Core Services Team
At the heart of Dexcom’s digital ecosystem lies the
Core Services team—a powerhouse of innovation and reliability. This team builds the essential service components that make everything else possible: identity, onboarding, data ingestion, reporting, and device compatibility. These aren’t just backend services—they’re the invisible engine driving seamless experiences for patients, providers, and partners alike.
What makes Core Services special?
- Massive Impact: Every product, every app, every user journey touches Core Services. The work here scales across the entire Dexcom ecosystem.
- Mission-Critical: From secure access to real-time data, Core Services is the foundational layer of Dexcom’s digital products.
- Innovation at Scale: Whether it’s streamlining onboarding or optimizing data pipelines, this team is constantly pushing boundaries to improve outcomes for millions of users.
If you’re passionate about building scalable systems, love solving fundamental problems, and want to be part of a team that quietly powers everything —
Core Services is where you want to be.
Where You Come In
- As the Product Manager for Onboarding and Customer Engagement, you will lead the design and optimization of Dexcom’s onboarding and education experiences across our digital ecosystem.
- You will define scalable, compliant flows that streamline access and activation for patients, caregivers, and providers, partnering closely with engineering, design, regulatory, and experience teams.
- In this role, you will also leverage product analytics and experience platforms to drive Product‑Led Growth (PLG), using behavioral insights to inform UX improvements and deliver in‑app guidance and feedback mechanisms that strengthen engagement.
- Your work directly impacts onboarding completion, retention, and support reduction—forming a key part of the technical and experiential foundation of Dexcom’s digital products.
Key Responsibilities
- Onboarding & Education Strategy: Drive the discovery, development, and optimization of intuitive, scalable onboarding flows, in‑app guidance, and user surveys—ensuring each plays a critical role in empowering patients, providers, and partners and advancing PLG initiatives.
- Modular Experience Design: Build reusable onboarding modules that adapt across platforms and user types, driving consistency and reducing development overhead.
- Data-Driven Optimization: Implement, own, and optimize product analytics and engagement platforms (e.g., Pendo, Amplitude) in partnership with Product Operations, defining KPIs and dashboards for product usage and engagement.
- Experimentation, Usability, & Compliance: Partner with design, regulatory, engineering, and data teams to apply advanced analytics and experimentation in building compliant, user‑friendly onboarding and in‑app education flows.
- Personalization & Accessibility: Champion in-app guidance and onboarding experiences that are personalized, localized, and accessible — meeting users where they are, with what they need.
- Journey Alignment: Work closely with Experience Group Product Managers to align onboarding with broader user journeys, ensuring setup flows contribute meaningfully to long-term engagement.
What Makes You Successful
- Foundational Experience: 5+ years in product management or related field, preferably in medical devices or other regulated spaces. Able to work successfully with ambiguity and in a fast-paced environment.
- Data-Driven Decision Making: Comfortable building and managing engagement and experimentation tools, and leveraging product‑usage patterns, metrics, and feedback to continuously refine onboarding, adoption, and retention strategies.
- User-Centered Thinking: Deep empathy for patients, caregivers, and providers, with a passion for designing onboarding and education experiences that are intuitive, inclusive, and confidence-building.
- Systems-Level Vision: Ability to architect modular, scalable onboarding flows that work across diverse platforms and user types — thinking beyond single products to the broader ecosystem.
- Cross-Functional Leadership: Skilled at partnering with engineering, design, regulatory, and product teams to align on goals, solve complex problems, and deliver compliant, high-quality solutions.
- Strategic Roadmapping: Experience defining and managing product roadmaps, balancing short-term wins with long-term scalability and reuse across multiple apps and platforms.
- Technical Fluency: Understanding of how onboarding and education integrates with identity, data ingest, and reporting services. Able to translate experience goals into functional requirements.
- Outcome Orientation: Focused on measurable impact — high completion rates, reduced support volume, and increased retention post-onboarding.
What You’ll Get
- A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Travel Required
Experience And Education Requirements
- Typically requires a Bachelor’s degree and a minimum of 8-12 years of related experience.
- At this level a graduate degree may be desirable with 4 years of related experience
Flex Workplace: Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).
Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com.
Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
Salary
$122,500.00 - $204,100.00
