Who We Are:
Managed Health Care Associates, Inc. (MHA) provides care communities access, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum, including long-term care, home infusion, specialty pharmacies, senior living, and other group living facilities. Our team of associates is passionate about our common mission of helping people age with grace and championing our core values of being Curious Learners, Selfless Advocates, and Relentless Finishers.
Who We’re Looking For:
The Senior Vice President of Operations will be an experienced executive responsible for leading strategy, planning, process improvements and optimization, data measurement and the day-to-day execution of the Operations teams, which include Contract Operations, Membership Operations, and Data & Reconciliation. These teams provide critical shared services across business lines and contribute significantly to MHA's overall performance and growth plan.
The Operations leader will develop and maintain relationships with Business Partners to create innovative solutions that address complex business challenges for MHA, its partners, and customers. By collaborating with peers, they will influence the implementation of solutions that reimagine end-to-end enterprise processes with a focus on value creation. They will coach and mentor teams to adopt strategic and growth-minded methodologies, building a resilient organization that meets its commitments.
This role requires maintaining close relationships with the executive team to escalate issues and provide updates on operational performance, which must include key metrics and data reflecting MHA's core activities and support for its portfolio of products. The ideal candidate will have experience designing a data-driven Operations team focused on industry trends in the healthcare data outcomes space and customer success. They will build effective processes and tools to enhance value creation, realization, and capture, motivating their teams to improve competencies and prioritize value-add activities while eliminating non-value-add tasks.
What You’ll Be Doing:
Strategy & Innovation
- Develop and implement innovative business strategies to improve operational effectiveness and profitability in identified growth areas.
- Exhibit an execution-oriented mindset, demonstrating impact through effective operational strategies.
- Deep understanding of a marketplace, platform, or multi-sided healthcare network business model (e.g., GPO, PSAO), ensuring efficient and optimal user experience for both the supply and demand side of the platform.
- Collaborate with leadership on operational performance and improvement initiatives.
- Proven success in developing comprehensive operations strategy for a portfolio of products.
- Engage with external partners and industry leaders to enhance long-term growth opportunities.
Process Improvement & Measurement
- Lead with a radical redesign mindset to implement process improvement initiatives, utilizing appropriate methodologies.
- Enhance organizational efficiency and effectiveness by utilizing enterprise-wide key performance indicators (KPIs) to pinpoint areas for operational improvement throughout the organization.
- Develop performance dashboards that align with organizational priorities.
- Measure the effectiveness of operational procedures to analyze labor utilization, work prioritization, operating margin, and costs.
- Manage the operations budget, conducting cost analyses and forecasting for informed financial decisions.
- Apply analytical problem-solving skills, including root cause analysis and process enhancement.
- Drive continuous improvement initiatives to boost productivity and streamline operations.
Optimization & Prioritization
- Lead process improvement initiatives with a redesign mindset, using appropriate methodologies.
- Build relationships with suppliers and partners to ensure contract adherence and execution.
- Optimize Data and Reconciliation, Membership Operations, and Contract Operations to enhance value creation.
- Oversee the development and implementation of comprehensive operational policies and procedures.
Competencies:
- Strategic Thinking
- Market Analysis
- Leadership and Collaboration
- Change Management
- Relationship Building
- Data Analysis and Interpretation
- Performance Measurement
- Budget Management
- Process Optimization
- Problem-Solving Skills
- Project Management
- Negotiation Skills
- Operational Excellence
- Policy Development
- Stakeholder Engagement
What You’ll Bring To The Table:
- BA/BS in business or related concentration; graduate degree, STEM degrees preferred.
- Minimum 10 years’ experience in senior leadership operations roles.
- 10+ years of experience developing enterprise process productivity and effectiveness metrics which focus on customer perspective and the company’s value stream.
- Healthcare and supply chain operations are highly preferred.
- Process engineering background: BPO, Lean, Radical Redesign, and/or Six Sigma methodologies.
- Experience and working knowledge of building advanced master data management architecture and practices.
- Strong business analytical skills, combined with the ability to exercise sound judgment and initiative.
- Ability to scale and scope operations team to support rapidly expanding organizational needs.
- Capability to establish efficient cross-functional working relations with Business Partners, MHA, and Operations.
- Superior leadership and people management skills; superior communications skills.
- Strategic thinker with strong planning skills.
- Demonstrated ability to work in a team environment that requires a quick turnaround and quality output with high attention to detail.
What’s Good To Know:
Why Join MHA:
MHA continues to lead by providing purpose-driven and value-based solutions, which preserve the dignity and grace people deserve, regardless of age. Let us be the best place you’ll ever work!
Our associates enjoy the following benefits, and you can, too!
Staying Healthy
- Comprehensive medical, dental, vision and prescription plans with FSA/HSA options individual and family options
- Teledoc access
- Fitness Reimbursement
- Commuter Benefit Plan
- Employee Assistance Program (EAP)
Enjoying Time-Off
- Paid vacation
- Your birthday is a day off and a floating holiday
- Paid Parental Leave
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Planning for the Future
- 401K with a match
- Employee Stock Purchase Plan
- Life Insurance, short-term & long-term disability insurance
- Financial and legal advisors
- Perks and Benefits Discount
Learning Continuously
- Tuition Reimbursement
- E-learning programs
- Ongoing Team Trainings
Making An Impact
- Paid volunteer time-off
- Donation Matching
The Company
Managed Health Care Associates, Inc. (MHA) is a leading health care services and technology company that offers a growing portfolio of services and solutions to support the diverse and complex needs of the post-acute health care provider. MHA provides expertise in Group Purchasing, Managed Care and Payer Contracting, Reimbursement Management, Specialty Pharmacy Solutions, Pharmaceutical Data Analytics, Consultant Pharmacy Software and Legislative Advocacy. Through the delivery of innovative health care services and solutions, MHA helps members increase operational efficiency, maximize business growth, and provide optimum care for their patients.
Founded in 1989, MHA was purchased by Roper Technologies, Inc. in 2013. Roper Technologies is a constituent of the S&P 500, Fortune 1000. The Company operates market-leading businesses that design and develop vertical software and technology enabled products for a variety of niche markets. To learn more please visit www.mhainc.com.
Managed Health Care Associates, Inc. is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
