Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start
Caring. Connecting. Growing together.
Like you,
UnitedHealth Group is strong on innovation. And like you, we'll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have a chance to make an impact.
This position is full-time (40 hours/week), Monday-Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime and weekends.
Specific schedule will be assigned either one week before the employment or on the first day of employment.
We offer 4 - 6 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.
Training will be conducted virtually from your home.
If you are located in Central, Mountain OR Pacific Time Zone, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities
- Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
- Answering Inbound calls from facilities/hospitals/clinics to set-up Peer to peer conversations between the facilities and Medical Directors
- Answer an average of 30 calls per day
- Enter the scheduled Peer to peer conversation into system
- Other duties as assigned
This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our facilities and providers over the phone.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- High School Diploma / GED OR equivalent years of experience
- Must be 18 years of age OR older
- 2+ years of customer service experience
- Experience working in the healthcare industry or in a hospital, physician's office, medical clinic or medical insurance setting
- Experience handling escalated calls
- Experience with Windows based programs including Microsoft Word, Microsoft Excel (view, sort, filter), Microsoft Outlook and Microsoft Teams
- Ability to work full-time, Monday - Friday between 7:00am - 5:00pm PST including the flexibility to work occasional overtime given the business need
Preferred Qualifications
- Clerical OR administrative support background
- Experience with working in a call center
Telecommuting Requirements
- Reside within Central, Mountain OR Pacific Time Zone
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills
- Ability to multitask
- Flexible to adapt to changes
- Strong verbal and written communication skills
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
California, Colorado, Nevada, Washington Residents Only: The hourly range for this role is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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