Job Details
Job Location
Orlando Office - ORLANDO, FL
Position Type
Full Time
Description
JOB SUMMARY
This position will be the customer focal point for installation/training of TDS Pharmacy Management Systems. Your duties include working closely with our implementation team to successfully implement and train newly onboarding pharmacies. Your specific duties include traveling on-site to train/implement new and converted customers during the very first days of operation on the system. It is of paramount importance to represent TDS in a professional manner to the customer, maintain patience, possess a positive attitude and have a strong aptitude for training/communicating with the end user.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Perform remote and on-site system installation and software training
- Responsible for pre-installation calls with customers to review the installation process and set expectations to the customer
- Ensures all necessary information is received for installations/trainings prior to go-live, to include pre install conference calls (Communicates with Project Manager as needed)
- Perform basic computer setup and networking
- Perform troubleshooting in order to investigate whether networks, workstations, or peripheral hardware are responding to the program’s instructions
- Be available as a responsive resource to TDS customers, post system installation completion
- Complete and submit all training validation notes post-install within given timeframe as well as expense reports.
WORKING CONDITIONS
- Regular business hours, Monday – Friday. Weekends will, at times, consist of travel on Saturdays and travel and installation on Sundays.
- Travel Requirements: Domestic and/or International, up to 100%
Qualifications
KNOWLEDGE & REQUIREMENTS
- US Citizen
- Valid driver’s license and clean driving record
- Ability to communicate effectively with both customers and fellow team members
- Positive presence and willingness to help others
- Strong work ethic
- Independently Driven
- Problem Solver
- Able to visualize a problem or situation and think abstractly to solve it
- Team oriented
Education & Experience Requirements
- Minimum years of work experience: 2 years in Customer Service-related experience within healthcare field
- Minimum level of education or education/experience: Bachelors or equivalent work experience
PHYSICAL REQUIREMENTS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequent sitting in stationary position at a desk
- Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
- Occasional twisting of body
- Occasional reaching by extending hands and arms in any direction
- Occasional lifting, pulling, or pushing
- Stand for long periods of time
- Kneeling, crouching, or crawling will also be required when physically setting up the system with the ability to lift to 35 pounds.
EDUCATION & EXPERIENCE REQUIREMENTS
- High school diploma or GED
- 1-3 years Customer Service-related experience within healthcare field
What’s In It For You?
- Medical, Dental and Vision Plans
- Voluntary Benefits
- HSA & FSA
- Fertility & Family Planning Benefits
- Paid Parental Leave
- Adoption Assistance Program
- Employee Resource Groups
- Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
- 11 Paid Holidays
- Corporate Wellness Program
- 401k Employer Match & Roth Option Available – immediate eligibility
