At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and multiomics services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally.
We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.
As a global leader in multiomics services, Azenta Life Sciences, leads the way in providing superior data quality with unparalleled technical support to enable researchers around the world to advance their scientific discoveries faster than ever before.
Position Summary
The Account Manager provides sales expertise and account management for the given territory, leading all selling and commercial activities within existing and prospective markets for the multiomics and synthetic biology portfolio. This Account Manager maintains effective customer relations, develops opportunities for growth within the territory, and assures market penetration and profitability while achieving sales targets.
The primary responsibility will involve introducing our Multiomics and Synthesis service portfolio to customers through proactive prospecting and cultivating new accounts. Utilizing consultative selling techniques, s/he plays a key role in establishing and nurturing robust client relationships. The focus will be on formulating effective account management strategies and collaborating with internal teams to deliver tailored solutions that precisely address client needs. This pivotal role will contribute to revenue generation by ensuring customer satisfaction, driving retention, and facilitating the expansion of both new and existing business opportunities.
Responsibilities
- The Account Manager (1) handles sales/account management activities for all assigned locations, defining and driving sales strategies, ensuring the achievement of bookings, revenue, and business goals (2) owns and drives the territory development plan for the assigned sales territories and work collaboratively with stakeholders and coordinates resources across different areas to effectively drive team selling.
- Deliver impactful outcomes by leveraging a deep understanding and experience in navigating typical workflows within drug discovery, drug development, gene-to-antibody, and proteomics. Utilize consultative selling techniques to add value, drawing upon expertise in life science portfolios. Innovate and develop unique products and services tailored to address the specific needs of our customers.
- Consistently exceed quarterly and annual sales targets and quotas by proactively building and managing a robust sales pipeline. Drive growth by acquiring new customers / new accounts and expanding market penetration within existing accounts.
- Provide forecasts, weekly reports, marketing intelligence and information to managers and other stakeholders as the need arises.
- Proficient in closing sales deals through a strategic approach, coupled with strong skills in effective account management to nurture and maintain long-term client relationships, ultimately driving business growth and retention.
- Effectively manage and maintain customer and account information, along with a clean, organized sales opportunities pipeline, tasks, and collaborative efforts within our CRM system. This ensures accurate visibility, tracking of customer interactions and streamlined sales processes.
- Collaborate extensively within a dynamic team environment to deliver customer-centric value, driving revenue growth. Foster cross-functional partnerships with teams such as Marketing, Product Development, Customer Service, Regional Sales Specialists, Technical Support, and Product Management. Ensure seamless resource collaboration to align strategies, execute sales initiatives, devise marketing plans, organize local vendor shows, implement campaigns, and effectively address customer needs.
Qualifications
- Minimum required education: Bachelor's Degree in a Life Sciences field.
- 3+ years of relevant Genomics or Synthetic Biology experience in a commercial role with a proven track record of success in account management, exceeding targets and driving revenue growth.
- Strong understanding of the Genomics industry challenges is needed and ability to develop high level of applications knowledge based on industry, territory and segment focus (Pharma, Biotech, Government Agencies and Academia).
- Familiarity with most common Sequencing, Synthetic Biology, cell and gene therapies, and molecular biology lab techniques.
- Experience working in a team environment.
- Demonstrated history of devising and implementing successful strategies utilizing a consultative approach in customer interactions, resulting in measurable and impactful outcomes
- Negotiation skills, both in written and oral communication, coupled with presentation abilities. Proven track record of collaborating seamlessly with key stakeholders across internal and external organizations.
- Proficient in maintaining and organizing opportunity pipelines, tasks, and events using CRM tools such as Salesforce or similar platforms. Proficiency in computer skills, including a strong command of commonly used Microsoft Office applications, ensuring efficient and effective utilization of technology in daily tasks and responsibilities.
- Must have a valid driver’s license.
Working Conditions/ Schedule
- Requires the ability and willingness to travel extensively within the assigned territory, Los Angeles, CA, Orange County, CA, and AZ, NM, NV, UT for customer meetings, internal business gatherings, seminars, and conferences.
- This role necessitates flexibility for stays, accounting for up to 50% of the time. Additionally, occasional travel outside of the assigned territory may be expected.
- Home office base preferred in Los Angeles, CA.
- Compensation Range $100k-$125k base salary plus car allowance and sales incentive target $60k annually. Compensation is dependent on experience.
EOE M/F/Disabled/VET
