Title: Operations Support I
Location: Santa Rosa, California
Duration: 7+ Months
Responsibilities
- Responsible for timely execution of new account set-ups and ongoing post-implementation account updates across multiple software platforms and databases for
- Abbott’s Toxicology Government Services clients with attention to data accuracy and documentation needs.
- Ongoing, proactive monitoring of the Customer Service queue system in order to take new tickets and deliver consistent follow-up on existing/pending tickets for timely ticket completion in line with key performance indicator (KPI) expectations.
- Identify, document, escalate, and resolve problems as they arise.
- Work with Implementation Specialist Lead to review and revise the necessary Implementation processes and internal guidelines related to client account administration procedures for improved effectiveness, efficiency and customer satisfaction.
- Work with counterparts in the Sales, Customer Support, IT, Finance and Toxicology Support teams to maintain accurate client data in the system.
- Meet and maintain productivity, quality and attendance performance metrics.
- Other duties and special projects as may be assigned.
Ideal Qualifications
- High school graduate with two to three years related experience and/or training; or equivalent combination of education and experience. Four-year degree from accredited college or university preferred but not required.
- Strong organizational skills are critical, including attention to detail and multitasking skills. Must be able to manage several open issues and continue to work them until closed with resolution while also potentially working on special projects.
- Experience with corporate culture along with an excellent customer service mentality.
- Must possess adequate keyboarding skills necessary for quick, efficient data entry.
- Proficiency in Excel, Word and Outlook essential.
- Excellent verbal and written communication skills.
- Exceptional time management and analytical skills, as well as an ability to self motivate.
- Positive and helpful attitude.
- Strong initiative and attention to detail.
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.
Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.
