Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Summary:
Under general direction of the Workplace Manager, the Concierge Administrator, supports the Workplace Solutions (WPS) Department, associates/guests, and the AB businesses in each local office. The Concierge Administrator performs various duties to include concierge and receptionist duties
Primary Duties and Responsibilities:
Respond to all incoming phone calls in accordance with outlined company procedures
Assist visitors with visitor arrival and departure process following all company health and safety procedures
Ensure visitors (customers, vendors, job applicants and other etc.) are properly displaying AB issued temporary identification
Provide room reservation guidance
Alert logistics coordinator to attend to conference room meeting issues
Receive and fulfill concierge requests
Follow lobby opening and closing procedures
Maintain visitor sign in/sign out technology and equipment
Coordinate with on-site security or badge administrator regarding card access issues
Assist associates with questions related to badging, directions, etc.
Communicate with day porters when service is needed
Update the reception SOP, including commonly used phone lists
Accept deliveries and route to recipient or designated location
Direct first-responders to appropriate location, respond to 911 calls and other emergency services
Perform administrative duties, as needed
Manage necessary office supplies and equipment supplies to include taking inventory and ordering supplies
Assist guests and visitors with printing from the guest printer
Open turnstiles to assist hosts with bringing guests into the building
Maintain and promote positive and professional working relationships with associates, teammates and management
Comply with policies, procedures safety rules and regulations.
Perform related duties as assigned
Required Skills and Qualifications:
Requires a minimum of 1 year of related experience
Completion of a 2-year associate degree preferred but not required
Must have customer focus and an outstanding customer service mindset
Must be able to multi-task and prioritize, tolerate stress, and work under pressure
Must be able to problem-solve with the customers’ best interest in mind
Must have elevated written and verbal communication skills, be able to listen and be detail oriented
Must have strong interpersonal skills and ability to make customers feel welcome by utilizing a personable approach to service and maintaining a positive attitude
Must be able to handle emotional, confrontational people in a calm and professional manner and never lose composure
Knowledge of how to use a multi-line phone system
Some knowledge of Microsoft Office Suite, MS Teams and SharePoint is required
Work Environment:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function
The noise level in the work environment is usually low
The environment is an office environment
Physical and Mental Requirments:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to sit and talk or hear for extended periods of time
Use hands and fingers to type, answer phones and forward calls
Reach items with hands and arms
Ability to lift 25 lbs. of materials
Visual requirement is for close vision, distance vision, peripheral vision, and ability to adjust focus
50% or more time is spent looking directly at a computer
Associate is required to stand and walk
Ability to deal with stressful situations as they arise
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Affiliated Companies
Affiliated Companies: AmerisourceBergen Services Corporation
