Advent Health Respiratory and Equipment (AHRE) is a leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. A unique joint venture partnership between Advent Health and CarepathRx, AHRE has the unique opportunity to grow significantly as we expand to serve Advent Health’s expanding footprint of facilities and services throughout Florida.
The DME Dispatch Technician is responsible for the timely delivery and pickup of patient equipment and supplies.
Responsibilities
- Coordinate delivery/pick-up times with patients in a timely and efficient manner
- Transport and deliver equipment and supplies for each patient in a safe and secure manner. Report any damage to Operations Manager
- Explain each document in the New Patient Packet to the patient/client or caregiver
- Educate the patient/client or caregiver of their rights and responsibilities
- Ensure the patient/client or caregiver understands the proper use and care of the equipment delivered
- Maintain all paperwork necessary for each delivery such as: daily route log, equipment log, and route log
- Pick-up and return equipment upon request of physician/patient/client/caregiver
- Clean and service equipment according to policies and procedures
- Maintain inventory and record all medical equipment and supplies received and delivered
- Keep warehouse clean and organized
- Maintain professional appearance and attitude at all times and serve as a good-will liaison between the company and customer or any other individuals encountered within the scope of employment
- When assigned, responsible for on-call duties 24 hours a day and maintaining on-call log
- Responsible for knowing and complying with applicable policies and procedures
- Immediate reporting of any accidents or mishaps while on company time to Operations Manager
- Other duties as assigned
Skills & Abilities
- Proficient computer skills
- Knowledge of durable medical equipment
- Excellent customer service skills
- Good verbal and written communication skills
- Strong time management skills
- Highly organized with a strong attention to detail
- Can perform physical lifting for delivery and stocking equipment
