At Shields, we pride ourselves on our culture of inclusion and kindness and the difference we make in patients' lives every day. We are tremendously proud to be certified as a ‘Great Place to Work’ four years in a row. In 2022, we were awarded US Fortune Best Workplaces in Health Care™, Fortune Best Workplaces for Millennials™ & Fortune Best Workplaces for Women™.
Improving lives and elevating performance are at the heart of everything we do. That’s why more health system leaders trust Shields to elevate access, outcomes and growth within specialty pharmacy — delivering value throughout the entire health system. Leveraging our proven Shields Performance Platform – we deliver the financial results that health systems demand and the superior outcomes patients deserve. With the foremost leaders in specialty pharmacy on our team; proven success partnering with more than 70 health systems; and a vested interest in delivering measurable results – we are the partner health systems trust to transform their specialty pharmacy into a powerful growth engine and elevate performance where it matters most.
Job Purpose:
The Regional Training Specialist will report to the Regional Director of Operations and is responsible for conducting both new hire and ongoing functional training as well as quality assurance audits, primarily but not limited to our Pharmacy Technicians, Patient Support Center Representatives, and Pharmacy Liaisons.
Job Duties: - Provide Classroom Training for all new liaisons and pharmacy technicians.
- Provide "Liaison Perspective" training for new Pharmacists and other members of the Shields Business team when requested.
- Provide in Clinic Training support for new liaisons.
- Provide continuing education for existing liaisons.
- Develop written training materials covering all key components of Liaison role
- Best Practices for Prior Authorization Log
- Best Practices for Financial Assistance
- Best Practices for Therigy
- Best Practices for working with TelemetryRX
- Coordinate Training schedule for New Liaisons with Manager of Patient Services.
- Develop training Program for National Integration Liaisons.
- Develop training Program for Liaison Managers (Manager of Patient Services).
- Continue to develop and coordinate efficient Liaison/PSC Technician/Pharmacy Technicians Training Program in collaboration with Director of Training, Senior Director of Pharmacy Services, Regional Liaisons and Liaison Managers.
- Provide regular review of PA/FA log and Therigy for new liaisons.
- Report to managers as appropriate and offer suggestions for continuous improvement.
- Other duties as assigned.
Skills:
- Strong interpersonal skills, strong verbal and written communication skills.
- Highly proficient in systems such as MS Office (e.g., Word, Excel), EMR systems (e.g., EPIC, Cerner, or Meditech), and dispensing systems (e.g., QS1, RX30, or Computer Rx).
- A passion for helping patients.
- Organized, high-integrity, attention to detail, ability to multi-task and work independently, dependable, quality focus, empathetic, good listener/communicator, able to effectively transfer knowledge to others.
- Energetic, outgoing, highly motivated team player.
- Discretion and confidentiality are essential as position deals with highly sensitive and private data.
- Broad knowledge of specialty disease states and medications is optimal.
Education/Experience:
Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
Years of Experience: 3-5 years as a Pharmacy Technician, preferably with specialty pharmacy experience. Prior training experience is a plus.
Education: High school diploma or GED required, Bachelor's Degree or PTCB/ExCPT License preferred
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
