Position Title: Business Applications Specialist
Department: Technology Services
Reports To: Operations Team Lead
Classification: Exempt
Workdays: Monday - Friday
Schedule: 8:00 am - 4:30 pm
Work Location: In office
Join our team and have a successful growing career with Health Care Logistics! We have a casual and fun work environment with the necessary tools and resources to help you build success and growth within the company. Customer satisfaction is at the heart of everything we do!
Primary Function
The Business Application Specialist is responsible for assisting in administering, supporting, and enhancing the Epicor Prophet 21 ERP system at Health Care Logistics. This role focuses on ensuring optimal system functionality, providing technical support to users, and coordinating with third-party vendors to implement solutions and upgrades. The specialist will collaborate across teams to improve system utilization, ensure data integrity, and drive process improvements. Success in this role requires technical expertise, effective communication skills, and a comprehensive understanding of business operations.
Responsibilities
- Administer and support the Epicor Prophet 21 ERP system, including maintaining user access, managing configurations, and assist in implementing system updates.
- Troubleshoot and resolve complex ERP issues as part of Tier 2 support and escalate unresolved issues.
- Coordinate with third-party vendors to address system enhancements, upgrades, and bug fixes efficiently.
- Develop and maintain Crystal Reports to generate actionable insights/improve reporting accuracy.
- Facilitate business process improvements in key areas such as invoicing, order entry, pick/pack, purchasing, and receiving.
- Monitor system performance using LogicMonitor or similar tools to proactively identify and resolve technical issues.
- Manage user roles and permissions within the ERP system, ensuring compliance with internal security policies.
- Document system configurations and changes thoroughly to provide reference materials and meet audit requirements.
- Participate in ERP projects, including system upgrades, migrations, and new feature implementations, to enhance overall system functionality.
- Maintain eCommerce integrations and support tax calculations using Avalara Tax as needed.
- Provide post-implementation support to gather feedback from users and identify improvement opportunities.
- Deliver training and technical support to end users, creating and updating user guides and technical documentation.
- Collaborate with the IT team to implement network configurations and monitor ITIL-based service desk operations.
Education/Qualification
Project Management
College degree with a focus in a technology discipline or 4 years technical experience
Able to communicate effectively, both verbally and in writing
Key Competencies
Problem-Solving: Ability to analyze complex issues/implement effective solutions.
Communication: Strong verbal and written communication skills to convey technical concepts clearly to non-technical users.
Team Collaboration: Proven ability to work collaboratively across various teams to achieve common goals.
Knowledge and Understanding
Management and administration of the Epicor business systems/related components
Exposure to EDIService Desk (ITIL for work management)
Network fundamentals
Demonstrated experience optimizing business processes like invoicing, order management, inventory control, purchasing, and receiving.
Skills
Avalara Tax (Desired)
Ecommerce Integration (Desired)
EDI (Desired)
Crystal Reports (Desired)
Epicor Prophet 21
Git (Desired)
LogicMonitor (Desired)
Logystics Shipping and Manifesting (Desired)
MicrosoftOffice
Microsoft SQL Server (Desired)
Microsoft Windows Server (Desired)
PowerShell (Desired)
SQL Development (Desired)
Experience
Previous 2nd/3rd tier level support
Supporting a user base in a multi-site environment
Liaising with third-party suppliers to resolve issues
Our benefits are incredible!
We offer a benefits package that includes:
- 6 Paid Holidays
- Full-time benefits 1stof the month after 60 days of employment.
- Medical Insurance: We offer two medical plan options with low deductibles. Save more on premiums by qualifying for wellness rates!
- Dental Insurance
- Prescription Drug Program with low copays
- VSP Vision Insurance
- Flexible Spending Accounts
- Paid time off - 7 vacation days and 8 personal days starting at your first full year of service (Prorated hours are given after 1stof the month after 60 days of employment)
- 401(k) Retirement including 4% company match
- Company Paid Life Insurance
- Voluntary Life Insurance available for you, your spouse, and your children
- Company Paid Short and Long Term Disability Insurances
- Extensive Bereavement Leave Policy
- Employee Assistance Programs
- Rainy Day Savings Program
