Field Service Engineer

Merative • Full-time • Remote – United States, United States of America • 1d ago

Join a team dedicated to supporting the crucial mission of improving health outcomes.

At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com

Field Service Engineers work under moderate supervision and report to the Executive Delivery Specialist. Team members are responsible for the installation, configuration, and testing of our virtual and physical solutions in accordance to quality processes and procedures. Extensive travel and customer success skills required.

Essential JobDuties

Basic configuration to Linux/Windows servers and Windows workstations

Production Builds in house per sales orders processed through the Merge ERP system (IFS)

Build, Install, Configure, and test virtual and physical solutions per procedures either in house or onsite at the clients location

Follow all Build/Installation procedures and complete all installation/qualification checklists in a timely manner to adhere to the QMS (Quality Management System)

Provide our partners with a positive and successful integration experience

Perform electronic and network enterprisetests perprocedures provided by the Manufacturing Engineers

Keep detailed electronic documentation (DHRs)

Assist Manufacturing Engineers in development of configuration and test procedures

Understands that projects worked on have a direct impact on patient safety

Understands that all patient information that may be encountered is to be treated as confidential and not to be disclosed under any circumstances

Pursues a program of self-development through the use of selected reading, seminars, and participation in continuing education.

Understands and is able to write basic T-SQL commands

Understands and is able to troubleshoot batch file and PowerShell scripting

Identifies and communicates possible improvements in the work process for customers and peers.

Performs other duties as assigned by immediate supervisor or upper management.

Basic Qualifications

Highly flexible, multi-tasking skills with demonstrated ability to work effectively in a cross-functional environment.

Accepts positive change in the rapidly changing Healthcare IT industry

Focused and quality driven

Strong communications and writing skills.

Strong leadership and facilitation skills.

A proven and unwavering commitment to delivering results

A valid driver’s license and safe driving record is required.

Ability to lift and/or move up to 50 pounds

Education Requirements

Associate Degree in Electronics Technology Engineering or Computer Science Engineering or equivalent degree or experience.

A+, CISCO, and MCSE certifications are desirable.

Work Environment

The work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office environment; temperature controlled

Travel is required for the position about 75-100% of each quarter with some weekend work.

It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.

Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees