The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Meet The Team
Join a highly collaborative and fast-paced Business Systems team focused on delivering scalable, customer-centric solutions across Salesforce Service Cloud and integrated systems. This team plays a critical role in enhancing customer support experiences, supporting compliance initiatives, and driving innovation through Agile delivery.
As an IT Business Systems Analyst, you will work at the intersection of business and technology—partnering with stakeholders across Customer Advocacy, Technical Support, and Engineering to translate business needs into impactful solutions. If you enjoy solving complex problems, influencing outcomes, and working across teams to deliver meaningful change, this role offers a unique opportunity to make a measurable impact.
Where You Come In
- You help lead Agile ceremonies including sprint planning, backlog refinement, and sprint acceptance to ensure alignment and delivery success
- You gather, analyze, and document business and system requirements, translating them into clear Jira user stories and acceptance criteria
- You collaborate with cross-functional stakeholders to prioritize work, align timelines, and refine requirements
- You monitor sprint progress, identify blockers, and proactively drive resolutions to maintain delivery timelines
- You define and maintain Salesforce Service/Sales Cloud requirements, including field configurations, business rules, and workflows
- You support SIT, UAT, and validation activities, ensuring solutions meet business and compliance expectations
- You manage Change Requests and ensure alignment with CAB processes, including documentation and deployment support
- You create and maintain documentation such as technical requirements, process maps, and cross-system integrations
What Makes You Successful
- You have strong communication skills and can translate business needs into clear, actionable technical requirements
- You are experienced in Agile/Scrum environments and have led or supported key Agile ceremonies
- You bring strong organizational and prioritization skills, with the ability to manage multiple competing requests
- You have experience working with tools such as Jira and Confluence for backlog and documentation management
- Your proficiency in analyzing business processes enables you to recommend scalable and efficient solutions
- You are comfortable working across cross-functional teams and aligning diverse stakeholder priorities
- You have familiarity with Salesforce Service Cloud and understand customer support workflows (nice to have)
- You have exposure to system integrations, data mapping, or compliance-driven environments (nice to have)
- Your attention to detail ensures high-quality documentation, validation, and delivery outcomes
What You’ll Get
- A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Travel Required
Experience And Education Requirements
- Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 5-8 years related experience or Master’s degree and 2-5 years equivalent industry experience or a PhD and 0-2 years experience.
Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).
If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option.
Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com.
Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
Salary
$91,400.00 - $152,300.00
