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The Account Management Support Specialist plays a critical internal support role within the Medically Integrated Dispensing (MID) organization. This position partners closely with MID Account Managers and cross‑functional internal teams to help ensure high‑quality service delivery, operational execution, and issue resolution across assigned accounts.
Rather than serving as the primary business owner or customer lead, this role focuses on internal coordination, analysis, and support activities that enable Account Managers to successfully manage customer relationships and achieve strategic and operational objectives. The role acts as a central triage, analytics, and enablement resource, supporting account planning, issue resolution, reporting, and ongoing optimization efforts.
This position works collaboratively with Account Managers, Account Executives, Optimization Consultants, Clinical Specialists, Implementation Teams, and GPO partners to support consistent service levels, operational continuity, and business insight delivery.
Key Responsibilities
Account Management Enablement & Support
- Provide ongoing operational, analytical, and coordination support to assigned MID Account Managers.
- Support the execution of account strategies, value‑add initiatives, and internal account plans.
- Assist with account prioritization, tracking of initiatives, and monitoring progress against defined objectives.
- Serve as an internal escalation and triage point for account‑related issues, coordinating resolution across internal teams.
- Prepare internal summaries, SOPs, reference materials, and documentation to support account execution.
Issue Triage & Operational Coordination
- Track, document, and coordinate resolution of account issues across internal teams through to closure.
- Support development and maintenance of internal issue‑tracking and reporting tools.
- Help set realistic internal expectations related to timelines, dependencies, and support requirements.
- Identify recurring issues or operational gaps and escalate trends with recommended corrective actions.
Business Insights & Financial Support
- Monitor and analyze pharmacy and dispensary operational and financial performance metrics.
- Support preparation of internal business summaries, ROI analyses, growth projections, and performance trackers.
- Maintain awareness of account‑specific contracts, payer dynamics, and GPO structures to support internal decision‑making.
- Provide analytical and market insight support related to payers, manufacturers, and competitive dynamics.
Cross‑Functional Collaboration
- Partner with internal teams to support consistent execution, implementation readiness, and optimization activities.
- Facilitate internal alignment between Account Managers and supporting teams on priorities, risks, and deliverables.
- Support internal knowledge sharing and best‑practice development across the MID organization.
- Contribute to process improvement initiatives to enhance account support efficiency and scalability.
Minimum Requirement
Degree or equivalent and typically requires 4+ years of relevant experience.
Education
4‑year undergraduate degree or equivalent professional experience.
Required Knowledge & Expertise
- Pharmacy operations, workflow, systems, and credentialing processes.
- Medically Integrated Dispensing and specialty pharmacy business models.
- Payer landscapes, reimbursement dynamics, and industry trends.
- Strong analytical and documentation skills to support internal reporting and planning.
Critical Skills
- Typically requires 4+ years of experience in account management support, pharmacy operations, consulting, analytics, or related roles.
- 4+ years of experience in pharmacy operations, account support, or related advisory roles.
- Strong analytical, organizational, and documentation capabilities.
- Experience supporting account planning, improvement initiatives, or performance tracking.
- Strong internal communication, follow‑through, and collaboration skills.
- Team‑oriented mindset with the ability to operate across matrixed organizations.
- Community Oncology experience – preferred.
- Certified Pharmacy Technician or equivalent pharmacy experience – preferred.
Additional Preferred Experience
- Specialty Pharmacy or Community Specialty provider experience.
- Experience supporting provider consulting or operational improvement initiatives.
- Familiarity with MID technologies, platforms, and workflows.
Core Competencies
- Ability to triage, troubleshoot, and coordinate resolution of complex account issues.
- Strong internal customer focus with attention to detail and accountability.
- Strategic and analytical thinker with operational discipline.
- Ability to manage multiple priorities in a fast‑paced environment.
- Professional judgment, confidentiality, and business acumen.
- Continuous learner with awareness of pharmaceutical industry trends and processes.
Working Conditions
- Predominantly computer‑based, remote‑eligible role.
- Regular collaboration with internal teams across time zones.
- Less than 20% travel for internal team meetings
This role offers location flexibility and is open to candidates across the United States.
Candidates based in the Dallas–Fort Worth (DFW) area will be hired in a hybrid capacity and are expected to work onsite at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in‑office days may be designated based on team needs and business priorities.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$83,300 - $138,900
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
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McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
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