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Field Services Engineer II

Omnicell • Full-time • Remote (Brooklyn, NY, US) • 1w ago

What's in it for you?

Collaborate: Engage with healthcare professionals to optimize healthcare delivery and improve patient outcomes.
Execute: Apply your mechanical skills in a dynamic and rewarding healthcare environment while interacting with healthcare professionals.
Impact: Your work will help optimize healthcare delivery, directly impacting patient lives.
Develop: Learn pharmacy and nursing workflows and understand how medication management systems significantly drive efficiency and reduce wasteful spending.
Inspire: Opportunities for advancement and learning specialized automated or robotic products.

Field Service Engineer Level I Responsibilities And Qualifications

Responsibilities:
- Provide moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions.
- Regularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope.
Basic Qualifications:
- Bachelor’s Degree in Engineering/Technology or related discipline; or
- Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline; or five years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
Preferred Qualifications:
- Bachelor’s Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.
- Coursework in Network Engineering, Robotics, or Electronics.
- Experience working in a hospital environment.

Field Service Engineer Level II Responsibilities And Qualifications

Responsibilities:
- Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions.
- Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope.
- Provide coaching and mentoring as needed.
Basic Qualifications:
- Bachelor’s Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR
- Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
Preferred Qualifications:
- Bachelor’s Degree in Engineering/Technology or related discipline and one year experience troubleshooting and repairing electronic, mechanical, or computer devices.
- Coursework in Network Engineering, Robotics, or Electronics.
- Experience working in a hospital environment.
- Knowledge of FDA regulations for medical devices and Quality Management Systems.

Shared Responsibilities For Both Levels

Thoroughly document all service events according to Omnicell's policies and procedures.
Meet company guidelines for response time and service levels.
Escalate product bugs, malfunctions, and design issues through support channels.
Participate in various staff meetings.
Maintain service quality and customer satisfaction.
Manage parts inventory and return materials process.

Work Conditions For Both Levels

Must be able to lift 50 lbs. to approximately 5 ft. high.
Available 24 hours a day, Monday through Friday, and for weekend on-call rotations.
Frequent local travel in the primary area.
Backup support in adjacent areas as needed.
Provide work area at home and space for trunk stock inventory.

Note: The selected individual must have a valid driver's license with an acceptable driving record, be able to meet Omnicell's insurance coverage requirements, and have their own vehicle in acceptable working condition.