Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
JOB TITLE: Social Media Strategy Manager
Position Summary:
This is not just a posting role. This person is the strategist, the creator, the publisher, the analyst, and the channel expert. You'll set the calendar, make the graphics, write the copy, read the data, and adjust on the fly. You'll know the difference between what lands on LinkedIn and what belongs on Instagram. You'll be comfortable in a regulated industry, fluent in governance and compliance, and relentless about engagement.
You'll sit inside a high-performance content marketing team and own social as a function — supporting campaigns, always-on publishing, event activations, employee advocacy, and the brand's real-time presence across every major platform. You'll operate with meaningful autonomy and move fast, working within a strategic framework set by marketing leadership and in close coordination with campaign and content teams.
About the Team:
athenahealth's Content Marketing team drives awareness, trust, and consideration for one of healthcare's most important technology platforms — and we're looking for a social media strategist who owns the function end to end.
Essential Job Responsibilities:
Own and maintain a rolling editorial calendar across LinkedIn, Instagram, Facebook, X, and YouTube — with platform-specific content strategies for each
Develop and execute social media strategies for campaigns, product launches, events, and conferences — from annual tentpoles like HIMSS to quarterly GTM moments — working within strategic direction set by marketing leadership
Coordinate campaign planning and cross-functional workstreams in Monday.com, keeping social deliverables visible and on track across the content engine
Build and enforce social media policies and governance frameworks in partnership with Legal, Compliance, and Communications
Lead social listening and competitive monitoring — translating signals into strategic adjustments and content opportunities
Drive employee advocacy programs, helping internal stakeholders amplify content and build personal brand presence on LinkedIn
Support athenahealth's executive thought leadership presence on social platforms
Create platform-native content independently — copy, static graphics, short-form video, carousels, and stories — without requiring design support for every post
Produce and edit short-form video content using tools such as CapCut, Adobe Premiere, or equivalent — including conference coverage, product moments, and campaign creative
Use AI tools to accelerate ideation, drafting, and repurposing — while maintaining a sharp editorial eye and ensuring every post sounds distinctly athenahealth, not generically machine-written
Manage agile, real-time posting for breaking news, event coverage, and engagement moments — boots on the ground at key conferences when needed
Operate Sprout Social end to end: scheduling, publishing, bot configuration for messaging workflows, escalation routing, and inbox management
Manage digital asset storage and retrieval using Bynder DAM — tagging, organizing, and surfacing assets for the broader team
Maintain brand voice, visual identity, and tone consistency across all channels at all times
Additional Job Responsibilities:
Define, track, and report on KPIs across engagement, reach, follower growth, and lead generation — connecting social performance to pipeline and business outcomes
Run A/B tests on content formats, posting times, copy, and creative to continuously optimize performance
Build and own monthly and quarterly social performance reports for marketing leadership
Use data to make the case for budget, channel investment, and strategic pivots
Collaborate closely with content, brand, product marketing, and communications teams to align social with the broader content engine
Partner with Marketing Operations on UTM tracking, campaign tagging, and attribution
Coordinate with PR and Government Affairs on sensitive topics, regulatory moments, and crisis communications protocols
Support the broader content marketing team on campaign launches, event coverage, and always-on publication cadence
Expected Education & Experience:
5–7 years of hands-on social media management experience, including at least 2 years in a B2B, healthcare, health tech, or regulated industry environment
A resume with metrics — follower growth percentages, engagement rate improvements, lead volume driven, pipeline influenced, open/CTR lifts. If you can't quantify what you've built, this role isn't the right fit
Proven track record of growing engagement and connecting social activity to lead generation or pipeline outcomes — not just impressions and likes
Experience owning social media strategy as a primary driver of brand presence and audience growth, not as a support function
Demonstrated ability to work within compliance, legal review, and governance frameworks without sacrificing content quality or speed
Deep, native knowledge of LinkedIn, Instagram, Facebook, X, and YouTube — including algorithm behavior, content formats, best posting practices, and audience expectations on each
Expert-level proficiency in Sprout Social, including publishing workflows, smart inbox management, bot/automation setup, escalation configuration, and analytics
Hands-on experience with a DAM platform — Bynder strongly preferred
Proficient in graphic design tools — Canva at minimum; Adobe Creative Suite (Photoshop, Illustrator, Premiere) a strong plus
Comfortable with video creation and editing tools for short-form social content — CapCut, Adobe Premiere, or equivalent
Familiarity with AI-assisted content tools (ChatGPT, Claude, Jasper, or similar) — used to accelerate, not replace, sharp editorial judgment
Comfortable with Google Analytics, UTM parameters, and connecting social data to broader marketing attribution
Experience working in a project management platform such as Monday.com, Asana, or equivalent to coordinate cross-functional campaign work
A builder's mindset — you set up systems, enforce standards, and make things work
Exceptional editorial judgment — you know what's on brand, what will land, and what won't before it goes out
Fast and nimble — you can turn around real-time content at a conference, respond to a breaking policy moment, or pivot a calendar when a campaign changes
Data fluency — you're comfortable in dashboards, skeptical of vanity metrics, and always connecting performance back to business goals
Strong written communication — you write platform-native copy that earns attention without sounding like a press release or a chatbot output
High accountability — you own the function, the calendar, the content, the metrics, and the governance
Comfortable navigating complexity — healthcare is a regulated, high-stakes, high-sensitivity environment and you treat it that way
Expected Compensation
$84,000 - $142,000
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
