Position Summary:
Under general supervision of a manager, the Account Manager in Rx Returns leads day-to-day client engagement for assigned accounts, with the objective of ensuring a high level of client satisfaction.
The Account Manager works in coordination with sales and other stakeholders to manage the client relationship and leads or participates in client calls, documents and manages task lists and project plans, and monitors day-to-day correspondence to ensure accurate and timely delivery of services to clients in accordance with Service Level Agreements (SLAs).
Primary Accountabilities:
Operational
- Lead client service engagement for assigned accounts on behalf of the Rx client operations team, including regularly scheduled calls, project plans and documentation, and day-to-day correspondence
- Utilize organizational tools to manage task lists and ensure timely completion of client requests, assigned projects, issue resolution, and other action items
- Work closely with Sales, Facility Operations, Customer Service, Product, and Quality team members to ensure client satisfaction
- Drive client issues to resolution
- Regularly inform management and stakeholders on account health, successes achieved, and outstanding issues through status updates; escalate issues appropriately
- Quantify the impact of proposed system enhancements and advise prioritization stakeholders of opportunities
- Participate in client presentations such as Business Reviews
- Assist in coordinating on-boarding activities
- Assist with planning of and participate in process improvement initiatives
- Conduct internal and external client training
- Participate and lead UAT efforts
- Perform other related duties as assigned
Strategic
- Understand each client’s goals, challenges, marketing objectives and strategies
- Anticipate client needs and communicate these insights to management and sales stakeholders
- Collaborate with internal team members to develop and execute client satisfaction
- Understand and find ways to meet the unique business goals and needs of each client consistent with organizational objectives
Influence
- Establish and foster ongoing relationships with assigned clients
- Work in seamless coordination with Sales on client strategy, contract renewal and expansion opportunities
Additional Responsibilities:
Required Qualifications:
Bachelors Bachelor’s degree in Business Administration, Accounting, or a related field preferred
2-4 years At least four years of relevant experience involving managing relationships with clients, customer service, computer usage, and data analysis; or an equivalent combination of training and experience required to complete the essential functions/job responsibilities of the position required
Healthcare industry experience, preferred
Demonstrated ability to build relationships; experience in B2B service strongly preferred
Demonstrated ability to develop relationships with cross functional teams (Sales, Product, IT, Finance) in order to effectively manage and develop action plans for issues
Proficient with Microsoft Office suite of software products (Excel, Access, Word) and Google products (email, calendar, Drive)
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities.
While performing the duties of this job, the associate is:
- Frequently required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
- Frequently required to talk or hear and read instructions on a computer monitor and/or printed on paper.
- Occasionally required to stand, kneel or stoop, and lift and/or move up to 25 pounds.
- Frequently required to view items at an extremely close range and must be able to adjust and readjust focus.
Safety:
Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
An Equal Opportunity/Affirmative Action Employer
E.O.E/M/F/H/V
#LI-MS
At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.
Eligible associates have access to:
Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
We also offer:
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs
Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.
At Inmar, compensation reflects our belief in integrity, transparency, and the value of individual contributions. The hiring range for this position is:
58,762.13 - 97,936.88 USD Annual
The final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations.
Depending on the job level and role, it may include:
Annual discretionary bonuses through our Core Company Performance Bonus Plan
Equity grants, sign-on bonuses, and other tailored incentive opportunities
Additional discretionary compensation, such as:
The actual annualized salary offered at the time of hire will be communicated in the candidate’s offer letter. We remain committed to fairness and transparency across all locations. Where required, including for remote-eligible roles, local pay ranges are disclosed in accordance with applicable laws and regulations.
We are an Equal Opportunity Employer, including disability/vets.
Recruitment Fraud Notice:Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in ourfull notice.
This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.
