The Manager, UX Design leads a UX design team responsible for delivering intuitive and accessible experiences across Elsevier’s Clinical Solutions portfolio, including clinical decision support, competency management, and patient engagement tools.
Experience
- 8+ years of experience in UX design, with 2+ years in people leadership.
- Proven track record of delivering impactful, user-centered digital products.
- Experience working in complex, regulated, or data-rich environments (e.g., healthcare or education).
AI-Driven Experience Design
- Experience leading UX strategy for AI-enabled features (e.g., clinical decision support, recommendations, generative experiences). Ensure responsible, transparent, and ethical use of AI in user experiences.
- Experience partnering with Product, Data Science, and Engineering to design explainable, trustworthy AI interactions.
Technical & Domain Expectations
- Deep understanding of modern UX methodologies (e.g., design thinking, Lean UX, Jobs-to-be-Done). Experience with design systems and scalable UX frameworks.
- Familiarity with healthcare or clinical workflows is highly desirable.
- Understanding of accessibility standards (WCAG) and inclusive design principles.
- Experience designing AI/ML-powered products and data-driven interfaces.
- Proficiency with modern design and collaboration tools (e.g., Figma, AI-prototyping tools, research platforms).
Key Responsibilities
- Partnering closely with Product, Engineering, Data Science, and Clinical stakeholders, and plays a key role in integrating AI-driven experiences responsibly and effectively into our products.
- Defining and evolving the UX vision and strategy aligned to Clinical Solutions business goals and user needs.
- Leading, coaching, and growing a high-performing team of UX designers and researchers. Coach teams on designing for human-AI collaboration, including confidence, control, and feedback loops.
- Hire, mentor, and develop UX talent across skill levels. Foster a culture of inclusion, continuous learning, and design excellence. Provide regular feedback, career development guidance, and performance coaching. Ensure the team has the tools, training, and support needed to succeed.
- Setting the standards for user experience, champions human-centered and data-informed design practices and ensures the team delivers high-impact outcomes that improve clinical workflows and patient outcomes.
- Establishing modern UX practices, including continuous discovery, iterative delivery, and outcome-based measurement. Advocating for user-centered design at all levels of the organization.
- Driving adoption of design systems and consistent interaction patterns across products.
- Ensuring teams deeply understand clinical, educational, and patient user needs through continuous research and validation.
- Championing inclusive design practices, ensuring accessibility (WCAG compliance and beyond) is embedded throughout the product lifecycle.
- Translating research insights into actionable product and design decisions.
