Job Description
The Customer Entitlement Services (CES) for Oracle Health provides validated customer assets and entitlement data to the Customer Deal Desk (CDD), Client Renewals, and Client Account Executive (Sales) teams for generating Quotes and Order Documents for various business transactions for Oracle health, including extension, renewal, expansion, migration, termination, amendments etc. Due to the structure of legacy transactional metadata and data migration challenges, the customer entitlement data in Oracle Systems is not reliable and needs to be validated by the CES team against the customer contracts. This is a critical and foundation activity for any transaction involving existing customer/contract base. With the recent centralization of the process all team members are going through a steep learning curve to deliver on the requests received by them.
Provides programs to improve operational efficiency, consistency, and compliance in support of the organization's financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.
Responsibilities
Job responsibilities include:
- Provides programs to improve operational efficiency, consistency, and compliance in support of the organization's financial and tactical business objectives.
- Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.
- Responsible for anchoring calls/discussions and understand requirement from stakeholders and provide suitable resolution post working with upstream and downstream teams
- Ability to identify & prioritize requests based on Customer Impact
- Collaborate with multiple teams to assist the stakeholders in effective resolution to their issues reported
- Driving a robust communication mechanism to achieve Customer/Stakeholder trust & confidence
- Identify the cause of the issue and report it relevant Stakeholder for remediation
- Should display agility in adopting to rapidly changing business needs
- Conscious about the Quality of work being delivered and takes initiative to improve performance and processes through constant self-evaluation
Qualifications
Career Level - IC3
About Us
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