Job Description
As a member of CDD team, you will assist customers, both internal and external, with Line Of Business contract interpretation and administration of line of Business documents. Draft standard and non-standard contracts. Act as a liaison between various internal teams like consultants, Credit, License, Tax, Business Practices, Revenue accounting, and customers to resolve contractual and consulting business issues. Validate all aspects of contract packages for accuracy and compliance with Oracles Business Practices and Consulting Business Approvals/Process while maintaining customer satisfaction and responsiveness. Submit contract order packages to Revenue accounting for order processing and project funding. Anticipate problems and initiate actions to ensure customer orders are processed efficiently. Prepare contract status reports.
Responsibilities
- Draft Oracle Contract & agreements based on Oracle Templates specific to Oracle line of business.
- Ensure prepared documents are in compliance with Oracle guidelines and policies (including Oracle’s business practices, pricing, licensing and revenue recognition principles) in order to mitigate Oracle's risk.
- In accordance with pre-defined guidelines, engages with internal business partners to provide clarification on non-standard contract terms. This includes providing interpretation of terms already included in drafted documents as well as providing advice on non-standard terms prior to the finalization of a document. Internal business partners may include (but are not restricted to) Sales, Legal, Revenue Recognition, Business Practices, Tax and Credit
- Receive and Review customer-executed documents, route for appropriate internal signature and submit for Order Processing or Project Funding
- Manage Sales and Customer expectation on time-to-completion for a given transaction request
- Anticipate problems and initiate actions to ensure customer orders are processed efficiently by collaborating with upstream and downstream processes
- Should possess good business/ legal acumen and relate to overall business impact while drafting contracts
- Review transactional approvals to ensure appropriate business approvals are secured for any non-standard requirements per the relevant Oracle Global Approval Matrix.
Required Skills
- Quality Focused: Ability to independently produce high quality, complete work product while balancing customer need for timely response on simultaneous, in-process transactions
- Excellent Communicator: Advanced proficiency in written and spoken English, ability to synthesize complex subject matter and convey to internal customers in a simple, clear manner
- Critical Thinking: Ability to follow established policies and procedures, as well as and problem solve and apply sound judgment when executing non-conforming transactions
- Flexible: Adapt to changing business rules and environment
- Professional: Must thrive in a fast-paced, deadline-driven environment, while maintaining professional demeanor and customer focus at all times
- Handles unique transactions with clear understanding on business risks/policy guidelines and makes appropriate decisions.
- Uses past experience to draw inference/conclusion on a transactional/process issue with appropriate justification. Has the ability to put together data in order to communicate the problem and its solution effectively.
- Customer Centric: Understand customer intent on the transaction, facilitate sales team from opportunity to closure.
- Accountability: Perseveres to deliver against objectives and take personal accountability for own performance , demonstrates attention to details in all aspects of work
Qualifications
Career Level - IC2
About Us
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