Title: Customer Service Representative
Location: Plano, TX
Duration: 6 Month + extension
Duties & Responsibilities
- Call Center / Intake Support; Manage inbound calls from providers, office staff, and patients in a professional and courteous manner.
- Provide case status updates, submission requirements, product information, and portal support.
- Troubleshoot basic issues and escalate complex questions appropriately.
- Accurately document all call interactions and maintain service-quality standards.
Data Entry & Case Management
- Enter, update, and maintain patient and case information in internal systems with high accuracy.
- Review submissions for completeness and request additional information when needed.
- Identify duplicate or conflicting records and escalate or merge accordingly.
- Perform routine data validation, audits, and reporting tasks.
- Maintain confidentiality and adhere to compliance and data handling policies.
Cross Functional Support
- Collaborate with clinical intake, authorization, and operations teams to resolve discrepancies.
- Support workflow improvements to enhance accuracy and efficiency.
- Maintain current knowledge of products, submission requirements, and internal processes.
- Assist with training support and portal related inquiries as required.
Required Experience
- 1-3 years of experience; call center experience, data entry, or customer service.
- Previous experience in healthcare or customer service preferred.
Key Skills
- Strong attention to detail and data accuracy.
- Excellent verbal and written communication skills.
- Ability to multitask in a fast paced environment.
- Proficiency with electronic databases and Microsoft Office.
- Strong problem solving and customer service orientation.
Preferred Experience
- Familiarity with medical terminology, insurance authorization processes, or clinical workflows.
- Experience using Salesforce, CRM platforms, or EMR systems.
- Prior call center or data entry experience in a healthcare setting.
Consultants Eligible Benefits Upon Waiting Period
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account (for High-Deductible Health Plans)
- Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
- Supplemental Life Insurance
- Short Term Disability (coverage varies by state)
- Long Term Disability
- Critical Illness, Hospital coverage, Accident Insurance
- MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
- 401(k)
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.
Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.
