THIS IS A CALL-CENTER ROLE.
Client Overview:
Our client, a global fortune 50 organization and one of world’s largest distributors of healthcare systems, medical supplies & pharmaceutical products, seeks an accomplished Sales Support Specialist.
Position Overview:
JOB TITLE: Call-center / Sales Support Specialist
PAY RATE: $30.00/hr on W2 contract
DURATION: 6 months temp with high possibility of extension
SCHEDULE: Monday through Friday, 8:00 AM – 5:00 PM
LOCATION: Hybrid role – mostly work from home. Onsite in the Las Colinas office 1–3 times per month
JOB SUMMARY:
- Seeking a candidate with prior phone-based customer service experience to support sales representatives for a large client. This role is primarily focused on handling inbound calls, researching case information, and providing status updates.
- The position also involves reviewing business rules and state laws related to account setup, along with collecting, interpreting, and recording data according to documented guidelines and standards.
- This individual will play a key role in supporting timely master data changes within their assigned domain, including Customer, Material, or Vendor data. The role works closely with a wide range of stakeholders to help improve service offerings and customer delivery.
JOB RESPONSIBILITIES:
- Answer phone calls from Sales Representatives for a large client
- Research cases and provide status updates
- Review business rules and state laws related to account setup
- Collect, interpret, and record data in accordance with documented guidelines and standards
- Support timely master data changes within assigned domains such as Customer, Material, or Vendor
- Partner with internal stakeholders to improve service offerings and customer delivery
- Work closely with Sales Administrators, Account Managers, Program Managers, Product Managers, Directors, Senior Leadership, and other staff
JOB QUALIFICATIONS:
- Previous phone customer service experience required
- Strong verbal and written communication skills
- Ability to work independently and as part of a team
- Comfortable managing responsibilities that require attention to detail and adherence to established guidelines
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.
