This role is office-based in Mexico. The role requires professional fluency in English (spoken and written).
Under the regular daily supervision of a manager and in collaboration with senior team members, the Account Executive, Digital Accounts performs detailed work of an analytical and customer-service nature for assigned clients.
Typical duties include digital offer processing and management, client reporting and tracking, database maintenance, communicating to the client on any questions regarding database issues, educating and training the client on the digital coupon industry and responding to ad hoc inquiries relating to promotion evaluation or transaction settlement.
Primary Accountabilities:
- Represents Inmar’s Retail Cloud solutions and platforms to assigned client accounts on a day-to-day basis.
- Responsible for the reporting on payment processes and ensures the integrity of clients' reports and billing.
- Develop strong relationships with client base resulting in client contract renewals.
- Responsible for oral and written communication to resolve client issues, develop procedures and establish guidelines.
- Working closely with manager and other team members, perform special projects as required to maintain assigned accounts (for example, data collection projects, research projects).
Required Qualifications:
- Associate degree; Bachelor’s Degree in Business or a related field preferred
- 3+ years of client management experience or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position
- Ability to perform detailed and complex work with data analysis; advance excel skills
- Requires strong organization and verbal/written communication skills
- Ability to concisely explain complex concepts to clients
- Ability to professionally handle client issues and maintain good business relations
Individual Competencies:
- Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
- Effective Execution: Translates broad conceptual understanding of the company's strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost, and how each task affects subsequent activities.
- Strategic: Effectively determining the big picture or specific and connecting ideas/thoughts to an outcome for successful planning and execution.
- Integrity: Gains the trust of others by taking responsibility for own actions and telling the truth.
- Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.
- Adaptable: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude.
- Innovative: Ability to develop, sponsor, or support the introduction of new and improved methods, products, procedures or technologies.
- Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.
- Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.
- Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
While performing the duties of this job, the associate is:
- Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
- Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
- Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.
- Occasionally required to view items at an extremely close range and must be able to adjust and readjust focus.
As an Inmar Associate, you:
- Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
- Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
- Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
- Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
- Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
- Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.
