Scheduling & Coordination
- Schedule elevator inspections in compliance with regulatory timelines and client requirements
- Coordinate with field technicians to optimize routes, reduce travel time, and maximize daily productivity
- Manage appointment confirmations, reschedules, and cancellations with clients
- Maintain accurate, up-to-date scheduling systems and databases, including populating Schedule dates in the WOM system
- Prioritize urgent or emergency inspection requests
- Communicate National Account Schedules to the National Account Coordinator weekly
- When needed Communicate scheduled dates to appropriate Client Account Coordinator
Client Management
- Serve as primary point of contact for scheduling inquiries and service requests
- Communicate inspection dates, times, and requirements to clients professionally
- Address scheduling conflicts and client concerns promptly and diplomatically
- Maintain detailed records of client preferences and special requirements
- Maintain up to date contact information of Maintenance providers in WOM Database
Administrative Support
- Obtain Purchase Orders from clients, when required
- Assist Client Account Coordinators if needed
- Generate scheduling reports and performance metrics for management review
- Ensure compliance with Bureau Veritas quality standards and procedures
- Maintain confidentiality of client and inspection data
Regulatory Compliance
- Perform all assigned training by deadline
- Utilize company databases effectively (Training Provided)
- Input and maintain accurate inspection data in company databases
- Create and maintain inspection route maps and Inspector assignments
- Document any issues, delays, or special circumstances
- Support audit trails and regulatory compliance documentation
Competencies
The requirements listed below are competencies required to perform the job successfully.
Technical Skills
- Strong organizational and multitasking abilities
- Excellent written and verbal communication
- Proficiency with company software (onsite training provided) and Microsoft Office Suite
- Ability to learn new systems quickly
- Attention to detail and accuracy
- Professional demeanor and problem-solving mindset
Education, Certifications, And Experience
- Education: High school diploma or equivalent; some college coursework preferred
- Experience: 2+ years in client services, account coordination, or related field
- Technical Knowledge: Familiarity with elevator inspection processes or building systems a plus
Compensation: $24.00 per hour
