Who We Are:
Managed Health Care Associates, Inc. (MHA) provides care communities access, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum, including long-term care, home infusion, specialty pharmacies, senior living, and other group living facilities. Our team of associates is passionate about our common mission of helping people age with grace and championing our core values of being Curious Learners, Selfless Advocates, and Relentless Finishers.
Who we’re looking for:
You are engaged and self-motivated with a superior analytical approach to solving problems, constantly driving for improvement and innovation. Your strong communication and organizational skills make you an excellent team player that adds meaningful contributions to our collaborative and fast-paced work environment. As curious learners, we question the status quo and so should you.
This role carries the full weight of Salesforce ownership — from the ground up. You are the complete platform authority: the person who keeps the CRM healthy, trusted, and running cleanly every single day, and who simultaneously architects the integrations, automations, and engineering solutions that unlock its next level of value across Sales, Marketing, and Service.
We are looking for someone who has mastered the fundamentals of CRM administration and is ready to operate well beyond them — a solutions engineer who thinks in systems, connects workflows across teams, and builds platform capabilities that did not exist before. You do not hand off admin work to someone else — this role demands mastery of the platform from its foundation to its ceiling, and the engineering depth to keep elevating both.
What You’ll Be Doing:
CRM Administration & Platform Health
- Serve as the Primary system administrator for the Salesforce org — own all user provisioning, license management, profile and role hierarchy configuration, and permission set
- Maintain org health as a standing discipline: monitor system limits, technical debt, deprecated flows, redundant automation, and field utilization; keep the org clean and performant.
- Manage all declarative configuration — page layouts, record types, validation rules, formula fields, custom objects, and relationship structures — with precision and
- Own the sandbox strategy and release management process: maintain development, UAT, and production org environments with a disciplined change and deployment cadence.
- Administer data integrity standards: define and enforce data governance policies, run routine data audits, manage duplicate rules and matching logic, and own the data dictionary.
- Triage, prioritize, and resolve platform support requests from Sales, Marketing, and Service users — with a bias toward root-cause fixes over one-off workarounds.
Platform Ownership & Roadmap
- Own the Salesforce platform roadmap — partner with Sales, Marketing, and Service Operations leaders to prioritize enhancements, integrations, and technical investments with clear business justification.
- Serve as the technical platform product owner: run intake, manage the backlog in Jira in concert with business product owners and scrum master, define requirements, and drive delivery from concept to production.
- Establish and maintain platform governance: naming conventions, change management protocols, environment strategy, and release cadences.
- Proactively surface opportunities to connect workflows, eliminate friction, and increase platform adoption across all four go-to-market teams.
Technical Architecture & Configuration
- Design and maintain scalable object models, data architecture, and cross-cloud configuration (Sales Cloud, Service Cloud, Marketing Cloud / Account Engagement)
- Build and own complex declarative automation: Flow Builder (screen flows, record- triggered, scheduled, platform events), Dynamic Forms, and Einstein features
- Manage security architecture including profiles, permission sets, permission set groups, field-level security, sharing rules, and organization-wide defaults
- Architect and maintain connected app configurations, OAuth flows, and Named Credentials for external system integrations
Development & Integration
- Write and maintain Apex classes, triggers, and asynchronous processing (Batch, Queueable, Schedulable) for business logic that exceeds declarative limits
- Develop Lightning Web Components (LWC) to create purpose-built, embedded UI experiences within Salesforce
- Design, build, and maintain REST/SOAP API integrations with third-party systems (ERP, marketing tools, data platforms, billing systems)
- Utilize Salesforce CLI, SFDX, and Git-based version control to manage metadata deployments through sandbox-to-production release pipelines
- Build and maintain custom reports, dashboards, and Einstein Analytics / Tableau CRM workbooks that serve as the operating layer for revenue leaders
Cross-Team Partnership & Systems Integration
- Serve as the systems integration partner for Sales, Marketing, and Service Ops — map end- to-end workflows across teams and identify where data, process, and platform need to connect
- Facilitate discovery sessions and requirements workshops with each team, document user stories, process flows, data dependencies, and acceptance criteria
- Ensure CRM data flows cleanly across the full customer lifecycle — from marketing lead capture through sales pipeline to service case resolution
- Drive platform adoption through team-specific enablement, in-app guidance, and documentation tailored to each function's workflows
- Measure and communicate platform impact: adoption metrics, workflow efficiency gains, and business outcomes tied to Salesforce investments
What You’ll Bring to the Table:
- Bachelor’s degree in a technical field or equivalent experience
- 5+ years of hands-on Salesforce administration and configuration, including experience supporting go-to-market functions (Sales, Marketing, Service); 2+ years in a platform ownership, engineering, or architecture capacity
- Working familiarity with Jira and Scrum processes, including backlog management, sprint planning, and tracking work through Agile workflows
- Salesforce Administrator certification (required); Advanced Administrator (strongly preferred); Platform App Builder (required); Platform Developer I (strongly preferred); Architect track certifications a strong plus
- Deep proficiency in core admin fundamentals: user and license management, security model design (profiles, permission sets, OWD, sharing rules), data governance, sandbox management, and release processes
- Strong development skills: Apex, Lightning Web Components, SOQL, REST/SOAP APIs, Salesforce CLI, and Git-based deployments with CI/CD pipelines
- Proven experience designing and implementing integrations between Salesforce and enterprise systems (e.g., ERP, data warehouses, marketing automation, billing platforms)
- Architecture experience including multi-cloud data modeling, integration design, event-driven architecture, and enterprise security model design
- Experience administering or integrating CRM platforms in multi-team, go-to-market environments, with an understanding of end-to-end business processes
- Familiarity with AppExchange package evaluation, implementation, and governance best practices
- Experience with Salesforce CPQ, Revenue Cloud, or Field Service is a plus
- Demonstrated ability to own a platform roadmap, define and prioritize requirements, manage a backlog, and tie outcomes to business value
- Fluent communicator across technical and executive audiences; able to translate platform complexity into clear business language
- Positive, customer-service oriented mindset with strong attention to detail in documentation and communication
What’s Good to Know:
- Hybrid work environment
- Percentage of travelling required/otherwise enter n/a
Why Join MHA:
MHA continues to lead by providing purpose-driven and value-based solutions, which preserve the
dignity and grace people deserve, regardless of age. Let us be the best place you’ll ever work!
Our associates enjoy the following benefits, and you can, too!
Staying Healthy
- Comprehensive medical, dental, vision and prescription plans with FSA/HSA options individual and family options
- Teledoc access
- Fitness Reimbursement
- Commuter Benefit Plan
- Access to an Employee Assistance Program (EAP)
Enjoying Time-Off
- Paid Time Off
- Your birthday is a day off and a floating holiday
- Paid Parental Leave
Planning for the Future
- 401K with a match
- Employee Stock Purchase Plan
- Life Insurance, short-term C long-term disability insurance
- Access to financial and legal advisors
- Perks and Benefits Discounts
Learning Continuously
- Tuition Reimbursement
- E-learning programs
- Ongoing Team Trainings
Making an Impact
- Paid volunteer time-off
- Donation matching
Physical Demands
The physical demands and work environmental characteristics described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
- Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computers, computer peripherals, and telephones; extend arms; kneel; talk and hear. The employee must occasionally lift and move up to 15 pounds.
- Mental Demands: Employees must follow directions, collaborate well with others, and manage high workloads
- Work environment: The noise level in the work environment is usually
The Company
Managed Health Care Associates, Inc. (MHA) is a leading health care services and technology company that offers a growing portfolio of services and solutions to support the diverse and complex needs of the post-acute health care provider. MHA provides expertise in Group Purchasing, Managed Care and Payer Contracting, Reimbursement Management, Specialty Pharmacy Solutions, Pharmaceutical Data Analytics, Consultant Pharmacy Software and Legislative Advocacy. Through the delivery of innovative health care services and solutions, MHA helps members increase operational efficiency, maximize business growth, and provide optimum care for their patients.
Founded in 1989, MHA was purchased by Roper Technologies, Inc. in 2013. Roper Technologies is a constituent of the SCP 500, Fortune 1000. The Company operates market-leading businesses that design and develop vertical software and technology enabled products for a variety of niche markets. To learn more please visit www.mhainc.com.
Salary: The salary range for this role is $110,500 - $150,500.
This is the lowest to highest salary range for which this role has been evaluated. An employee’s position within the salary range will be based on several factors which include, but not limited to education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.
We offer a comprehensive benefits package which includes:
Benefits:
- Medical, Dental, Vision Coverage (for employee and family)
- Flexible Spending Account & Health Savings Account with Company contribution
- Employee Assistance Program
- Disability Coverage
- Life insurance
- 401(k) with company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO), paid holidays, floating days
Location: Onsite/Remote/Hybrid – as directed by your manager.
Managed Health Care Associates, Inc. is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1373, the Vietnam Veterans Readjustment Assistance Act of 1374, Executive Order 1124C, Revised Order Number 4, and applicable state regulations.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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