Summary
The primary responsibility for this position is to manage and coordinate the operational integration of new pharmacies by serving as the primary on-site support through the initial opening of the pharmacy.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Coordinates and executes a client-specific project plan for the opening of new pharmacies from an operational perspective.
- Ensures project deadlines are met and desired outcomes are achieved.
- Confers with management to gain knowledge of work situations that may require supplemental training for new pharmacy staff and to better understand changes in policies, procedures, regulations, business initiatives, and technologies.
- Proactively monitors prescription pull-through from client prescribers and works with Omnicell and client leaders to maximize volume ramp-up and pharmacy performance.
- Reacts quickly to a range of issues, varying in complexity, and addresses them at the appropriate management level.
- Addresses escalated complaints and resolves issues in a timely manner.
- Conducts one-on-one training and process coaching sessions with new pharmacy staff, covering specified topics including but not limited to: NLRx, phone system, and daily pharmacy opening/closing procedures.
- Makes process improvement suggestions to enhance pharmacy workflow procedures.
- Responsible for ordering and setting up all pharmacy systems, equipment, and supplies for new sites.
- Coordinates all systems and equipment installations with clients and third-party vendors.
- Verifies and tests all user access and credentials Omnicell prior to scheduled training and pharmacy open date.
- Performs duties in accordance with established SOPs, aligned with company core values, and in the best interest of clients.
- Position requires up to 70% travel.
- Performs other duties as assigned.
Education And Experience
Basic Requirements
- High School Diploma or GED required.
- Minimum of three (3) years of experience as a Pharmacy Technician or in other pharmacy/clinic operations roles required.
Preferred Qualifications
- Associate’s or Bachelor’s degree in Healthcare Administration, Business Administration, Pharmacy Technology, Life Sciences, or a related field preferred
- Active, non-expired license/registration with their State Board of Pharmacy preferred
- Five (5) years of experience as a Pharmacy Technician or in other pharmacy/clinic operations roles preferred.
- Experience participating in or supporting pharmacy system implementations, workflow improvements, or operational projects preferred.
COMPETENCIES
- Strong communication, interpersonal, and organizational skills.
- Cohesive team-building skills.
- Ability to assess process efficiency and implement process improvements.
- Ability to work both independently and collaboratively to achieve corporate initiatives.
- Ability to adapt to change and support and promote others in embracing new ways of working.
- Communicates effectively with clients, client staff, and colleagues/employees of the organization.
- Ability to interact and communicate with individuals over the phone, including in stressful situations.
- Extremely detail-oriented with strong multitasking abilities.
- Basic data entry and/or word processing skills.
- Ability to navigate and contribute to project administration activities within a formal project management environment.
- Reads and accurately interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Conveys empathy and understanding when handling customer service issues.
- Applies common-sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Comprehends federal, state, and local laws and regulations applicable to the practice of pharmacy.
- Proficiency with workflow concepts related to the practice and operation of a retail pharmacy.
