Location: Remote in USA
Department: Service Delivery
Reports to: Manager, Service Delivery
Why Join Omnicell?
Do you want to make a meaningful difference in the quality and safety of healthcare? At Omnicell, we are empowering health systems and pharmacies to radically transform the way they manage medications so they can advance toward the vision of the Autonomous Pharmacy. By combining advanced automation, predictive intelligence, and expert services, we are helping create a safer future for patients—one where medication errors are a thing of the past.
As a
Project Manager, you will play a critical role in delivering Omnicell solutions that directly impact clinicians, pharmacy teams, and patients every day. You’ll join a culture that encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment where diverse perspectives are valued and heard. If you’re excited by complex problems, cross-functional collaboration, and the opportunity to shape the future of healthcare technology, we’d love to have you on the team.
What You’ll Do
Purpose: Lead end-to-end implementation of Omnicell solutions, ensuring projects are delivered on time, within budget, within scope, and with a high degree of customer satisfaction.
As a Project Manager, You Will
- Serve as the primary business contact for customers throughout the implementation lifecycle, building strong, trusted relationships and ensuring expectations are clearly understood and met.
- Own the project plan and execution, managing timeline, scope, resources, deliverables, and revenue forecasting in alignment with contractual commitments and defined workplans.
- Maintain and administer detailed workplans within PSA tools, ensuring tasks, dependencies, and milestones are accurately captured, updated, and communicated to stakeholders.
- Provide clear, consistent project communications, including project status reports, customer updates, internal briefings, and executive summaries, tailored to the needs of different audiences.
- Proactively identify, manage, and mitigate project risks and issues, facilitating timely problem-solving discussions and, when needed, leading challenging conversations with customers and internal leadership.
- Report on key financial and performance metrics, ensuring transparency into project health, forecast accuracy, and delivery outcomes.
- Conduct customer risk reviews for internal leadership, providing insight into account health, project escalations, and recommended action plans.
- Develop and maintain a strong working knowledge of Omnicell’s products and solutions, leveraging this understanding to anticipate customer needs and guide effective implementation decisions.
- Lead and align cross-functional project teams (e.g., engineering, services, support, sales, customer success) to deliver projects on time, on budget, and in line with customer success criteria.
- Define, socialize, and monitor project success criteria, ensuring all stakeholders understand goals, measures of success, and how progress will be evaluated.
Who You Are
You are an organized, relationship-focused project manager who thrives in complex, fast-paced environments. You’re comfortable working with healthcare and technology stakeholders and can balance structure with adaptability as customer needs evolve.
Minimum Qualifications
- Bachelor’s degree or equivalent combination of education and experience.
- Minimum of 2 years of project management and/or healthcare information technology consulting experience, with proven accountability for project delivery.
Preferred Qualifications
- Project Management Professional (PMP) certification.
- At least 1 year of experience in healthcare information technology, professional services, or another customer-facing role.
- Experience working with PSA or project portfolio management tools for workplan administration, resource planning, and financial tracking.
- Background working across cross-functional teams (e.g., implementation, clinical, IT, operations) in a matrixed organization.
- Demonstrated experience managing the full lifecycle of project implementations, from initiation and planning through execution, go-live, and closure.
- Proven ability to manage multiple projects simultaneously, prioritizing effectively in a dynamic environment.
- Strong interpersonal and communication skills, with the ability to lead meetings, facilitate discussions, and adapt communication style to technical and non-technical audiences.
- Solid problem-solving skills, including the ability to identify issues early, develop options, and drive alignment on a path forward.
How You’ll Elevate At Omnicell
At Omnicell, success isn’t just about what you achieve—it’s about
how you achieve it. We embed our Elevate Behaviors into everything we do. As a
Project Manager, you will:
- Collaborate
- Build strong relationships with customers and internal stakeholders, creating open channels for feedback and alignment.
- Partner closely with cross-functional implementation teams to remove roadblocks and deliver seamless customer experiences.
- Inspire
- Communicate a clear project vision and purpose that keeps teams and customers aligned and motivated.
- Role-model composure and optimism amid change, helping others stay focused on outcomes and patient impact.
- Develop
- Continuously grow your knowledge of Omnicell solutions, implementation best practices, and healthcare workflows.
- Share insights, lessons learned, and best practices to uplift the broader project management and services community.
- Execute
- Drive disciplined execution by maintaining accurate workplans, clear task ownership, and realistic timelines.
- Hold yourself and others accountable for meeting commitments, managing scope, and achieving agreed-upon success criteria.
- Impact
- Focus on outcomes that matter to our customers—safer medication management, streamlined operations, and improved patient care.
- Use data and insights to refine processes, reduce risk, and continuously improve project delivery.
Work Conditions
- Ability to travel up to 25%, as business and customer needs require.
- Flexibility to work across multiple time zones with geographically distributed teams and customers.
- Extended periods working at a computer and using video conferencing technology.
- Willingness and ability to support work during non-business hours, including weekends and holidays, based on customer and project needs.
