Job Description
Integrated Medical Systems, Inc. (IMS) is seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be responsible for enhancing customer satisfaction by providing exceptional support and ensuring that our clients' needs are met efficiently and effectively. You will work closely with other team members to uphold our commitment to always putting our customers first.
Job Requirements
- Strong team-building skills
- Exceptional attention to detail
- Excellent communication skills
- Proven problem-solving abilities
- High school diploma or GED
Job Responsibilities
- Provide outstanding customer service through phone, email, and chat interactions
- Resolve customer issues and complaints with professionalism and efficiency
- Collaborate with team members to improve customer service processes
- Maintain accurate records of customer interactions and transactions
- Identify and escalate priority issues to appropriate channels
- Assist in training new team members on customer service protocols
