Who We Are:
Managed Health Care Associates, Inc. (MHA) provides care communities access, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum, including long-term care, home infusion, specialty pharmacies, senior living, and other group living facilities. Our team of associates is passionate about our common mission of helping people age with grace and championing our core values of being Curious Learners, Selfless Advocates, and Relentless Finishers.
Who we’re looking for:
The Director, Product is accountable for the strategy, delivery, and performance of a portfolio of product and service offerings for the Long-Term Care (LTC) Pharmacy and Post-Acute GPO and Pharmacy Services Administrator business. This role translates customer, market, and manufacturer needs into differentiated, scalable offerings that improve member outcomes and drive enterprise value.
The Director sets product vision and portfolio strategy, owns the roadmap, and leads commercialization to ensure strong adoption and measurable business impact, including retention, revenue growth, utilization, customer experience, and NPS. The portfolio includes commercialized GPO programs, pharmacy administrative services, and digital and analytics-enabled solutions that support decision-making and optimize clinical and operational workflows.
This leader focuses on outcomes rather than activity by defining where to play, how to win, and how resources are allocated across the portfolio to maximize impact. The role balances investment trade-offs, aligns cross-functional stakeholders, and drives execution through influence. A successful candidate demonstrates proven experience developing and executing product strategies informed by Voice-of-Customer insights and market intelligence dynamics, along with strong business and financial acumen and a results-oriented mindset. Success is measured by sustained customer value, adoption, and growth rather than product delivery alone.
What You’ll Be Doing: Product Strategy, Portfolio & Lifecycle Leadership
Measured by: roadmap quality, launch rigor, speed-to-value, adoption, retention, revenue growth, utilization, and customer experience
- Own the product vision, multi-year strategy, and roadmap for the LTC/Post Acute product portfolio
- Lead the end-to-end product lifecycle in alignment with the organization’s product discipline (intake → development → launch → optimization)
- Make portfolio-level prioritization and investment trade-off decisions across competing initiatives, resources, and timelines, including decisions to scale, reinvest in, or sunset products
- Ensure strong product-market fit and clear differentiation across offerings
- Own launch excellence, including value hypotheses, success metrics, post-launch performance reviews, and continuous improvement
- Drive measurable business and customer outcomes across adoption, retention, revenue, utilization, and customer experience
Customer & Market Intelligence (VoC-Driven Product Management)
Measured by: VoC usage, customer fit, and experience improvement
- Source, synthesize, and apply Voice of Customer and market intelligence to inform product strategy, roadmap, and lifecycle decisions
- Apply GPO and pharmacy operations business acumen to deeply understand customer workflows, needs, and pain points
- Translate complex or ambiguous problems into clear product opportunities and actionable value propositions
- Ensure product concepts and launches are grounded in validated customer needs, clear value hypotheses, and defined success metrics
- Inform ongoing product optimization and portfolio decisions through customer feedback and performance insights
Cross-Functional Influence & Execution
- Drive aligned execution across Marketing, Commercial, Technology/IT, Finance, Data & Analytics, and Legal/Compliance to deliver on product strategy
- Advance initiatives through influence-based leadership to enable timely decisions and execution without direct authority
- Deliver concise, decision-enabling materials for customers and senior leaders
- Communicate product strategy, trade‑offs, and results effectively to senior and executive leadership
- Partner cross-functionally to drive adoption, usage, and measurable business impact
- Apply strong strategic and financial judgment to support prioritization and investment decisions
- Leverage deep understanding of pharmacy operations, workflows, reimbursement, and regulated environments to guide execution and risk-aware decision-making
What You’ll Bring to the Table:
- Bachelor’s degree required
- Master’s degree preferred (MBA, MHA, Data Analytics, or related)
- 10+ years of progressive experience in product management, product strategy, or related leadership roles
- 5+ years owning product strategy and roadmaps for complex products, services, or platforms with outcome accountability
- Demonstrated experience making strategic trade‑off and investment decisions
- Proven ability to lead cross‑functionally through influence rather than authority
- Experience operating in regulated or compliance‑heavy environments (e.g., healthcare, pharmacy, financial services)
- Strong business and financial acumen, including prioritization and ROI‑based decision‑making
- Executive‑level communication skills, including presenting to senior leadership
- Comfortable using AI capabilities e.g. Claude, GPT, Co-Pilot (Notion a plus).
- Overtime ability to build and develop a team, manage to performance standards, and create a high‑accountability, outcome‑oriented product culture
Preferred / Domain Expertise
- Experience in LTC Pharmacy, Post‑Acute Care, healthcare services or technology, or GPO/contract‑driven models
- Understanding of pharmacy operations, healthcare workflows, reimbursement, and compliance
- Experience with GPO contracting models, pricing, rebates, or supplier/vendor relationships
What’s Good to Know:
- Remote or on-site environment
- Percentage of travelling required/otherwise 25% for customer and member needs
Why Join MHA:
MHA continues to lead by providing purpose-driven and value-based solutions, which preserve the dignity and grace people deserve, regardless of age. Let us be the best place you’ll ever work!
Our associates enjoy the following benefits, and you can, too!
Staying Healthy
- Comprehensive medical, dental, vision and prescription plans with FSA/HSA options individual and family options
- Teledoc access
- Fitness Reimbursement
- Commuter Benefit Plan
- Access to an Employee Assistance Program (EAP)
Enjoying Time-Off
- Paid Time Off
- Your birthday is a day off and a floating holiday
- Paid Parent
al Leave
Planning for the Future
- 401K with a match
- Employee Stock Purchase Plan
- Life Insurance, short-term & long-term disability insurance
- Access to financial and legal advisors
- Perks and Benefits Discounts
Learning Continuously
- Tuition Reimbursement
- E-learning programs
- Ongoing Team Trainings
Making an Impact
- Paid volunteer time-off
- Donation matching
Physical Demands
The physical demands and work environmental characteristics described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
- Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computers, computer peripherals, and telephones; extend arms; kneel; talk and hear. The employee must occasionally lift and move up to 15 pounds.
- Mental Demands: Employees must follow directions, collaborate well with others, and manage high workloads.
- Work environment: The noise level in the work environment is usually minimal.
The Company
Managed Health Care Associates, Inc. (MHA) is a leading health care services and technology company that offers a growing portfolio of services and solutions to support the diverse and complex needs of the post-acute health care provider. MHA provides expertise in Group Purchasing, Managed Care and Payer Contracting, Reimbursement Management, Specialty Pharmacy Solutions, Pharmaceutical Data Analytics, Consultant Pharmacy Software and Legislative Advocacy. Through the delivery of innovative health care services and solutions, MHA helps members increase operational efficiency, maximize business growth, and provide optimum care for their patients.
Founded in 1989, MHA was purchased by Roper Technologies, Inc. in 2013. Roper Technologies is a constituent of the S&P 500, Fortune 1000. The Company operates market-leading businesses that design and develop vertical software and technology enabled products for a variety of niche markets. To learn more please visit www.mhainc.com.
Managed Health Care Associates, Inc. is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
