What Customer Solutions contributes to Cardinal Health
The Customer Solutions team provides sales consultation through direct engagement “inside the four walls” of our customer’s sites of care, through a menu of standard assessments, insights, and analytical tools to improve the customer’s supply chain performance and provide value, while advancing differentiation for Cardinal Health. We partner with Customers and our Distribution Centers to optimize and improve the overall supply chain by serving as a Trusted Advisor.
- Support RFI/RFP process with a focus on ValueLink and supply chain optimization opportunities
- Lead supply chain assessments, cost to serve and actively involved with go-live and supply chain design meetings
- Provide expertise in healthcare supply chain internally and with customers
- Leverage data and insights to recommend supply chain best practices
- Consult on new business implementations, contracting and pricing strategy
- Help Customers to optimize our service offerings post implementation
Ideal candidates will be based in Boston, MA. This position will require candidates to work onsite at a customer location in Boston, MA. The schedule will be onsite Monday through Thursday during standard business hours, working from home on Fridays.
Responsibilities
- Responsible for supporting supply chain expertise and working with the customer onsite to support inventory reconciliation process changes to maintain and optimize the service / solution
- Works onsite at customer locations, which could range from a hospital department to a Surgery Center
- Cultivate relationships to ensure successful customer experience and long-term relationship with customers.
- Articulate benefits and adoption strategies to customer’s supply chains to drive efficiency and optimization that helps drive a more positive customer experience and help retain business with Cardinal Health.
- Customer Presentations and Internal Account Planning
- Responsible for customer advocacy to ensure issues are resolved in a timely and effective manner while adhering to Customer Solutions Team policies and procedures.
- Collaboration with Sr. Consultant, Customer Solutions Team on opportunities within the account.
- Work in a cross functional team consisting of Operations, Engineering, Customer Support, and other functions to ensure Successful installation and adoption of the Customer Solutions Team solutions.
- Responsible for reporting via Excel learning and utilizing Cardinal Health Customer Optimization tools and reporting
Qualifications
- 3+ years of experience preferred
- BA, BS or equivalent experience in related field. Advance Degree preferred
- Ability to work independently and biased toward problem solving
- Strong supply chain and customer facing experience
- Data and Analytics Proficient in (fluid in Excel, pivot tables, and Tableau)
- Experience working within inventory management systems and other databases, preferred
