The Opportunity
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
The Role
As we continue to grow as QuidelOrtho, we are hiring for a Field Application Specialist, Point of Care & Molecular in CA. The Field Application Specialist partners with the Sales Organization for Customer Service Excellence; a technical role, providing focused training of customers and others at all levels of use on all QuidelOrtho products, as assigned, including new assays and instruments being developed by the Company. Provides product implementation, troubleshooting, and facilitates customer retention and resolution of customer problems within a geographic territory. Assists Customers in adopting QuidelOrtho products for use in their laboratories. Provides on-site customer training and helps the customer with protocol and product validations after the customer has decided to use QuidelOrtho products. Receives general instruction on routine work, detailed instructions on new projects and assignments. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive working relationships internally and externally. This is a remote position covering California.
The Responsibilities
- Meets or exceeds Company goals including and not limited to revenue, test of record, or other metrics.
- Coordinates with Field Application Specialist (FAS) Dispatch and Project Manager team to schedule training time and to ensure laboratories have appropriate and necessary equipment and materials.
- Organizes test materials, training materials, and personnel requirements at Company and/or client sites prior to training. Works to resolve deficiencies prior to training.
- Provides implementation, validation, and technical support for targeted accounts to meet customer timeline.
- Defines testing requirements within the laboratory per Package Insert (PI). Performs assays accurately in laboratory settings.
- Analyzes qualification data and technical site visits, and information from customer user groups within an account and reports as required.
- Gains and maintains customer commitment by providing critical technical information and consultation.
- Ensures high levels of satisfaction through the customer experience.
- Communicates product complaints to Technical Support for documentation.
- Collaborates with team members in discovering and managing troubleshooting opportunities including retraining.
- Troubleshoots customer complaints as dispatched.
- Evaluates competitive landscape in accounts and communicates this information to all levels of the regional sales team.
- Engages to learn new products and relevant technical and clinical information.
- Acts as a technical resource for regional field team and customers.
- Leverages technical expertise to suggest additional instruments and assays as appropriate (menu expansion).
- Works with field sales as a technical liaison to close new business.
- Assists with technical training materials (documents, protocols, evaluation tools, job aids, etc.) for use at customer sites or with distributors.
- Expresses ideas effectively in individual and group settings, including nonverbal communication. Adjusts language to fit the needs of the audience.
- Meets with the regional team regularly to discuss territory updates; maintains a good understanding of individual territory needs and IDNs.
- Operates as an effective and contributing member of the regional team, leverages strategic selling framework.
- Demonstrates basic knowledge of automation as applicable.
- Updates activities in CRM system in a timely manner.
- Carries out duties in compliance with established business policies and any additional duties and projects as assigned.
- Perform other work-related duties as assigned.
The Individual
Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.
Required
- Education: BS/BA or equivalent in life sciences, medical technology, related field or a combination of education and equivalent experience.
- Experience: Minimum of two (2) years of experience (or related experience) in a clinical laboratory role, preferably in the medical device/diagnostic market.
- This position is not currently eligible for visa sponsorship.
Preferred
- Experience within Healthcare or Medical Device industry
- Experience in chemistry, transfusion medicine, microbiology, virology, or an immunology laboratory desired
- LIS experience preferred.
- Certified as a medical technologist, microbiologist, or specialist preferred.
The Key Working Relationships
Interacts frequently with areas across the Company devoted to sales, customer service, technical service, product management, and quality assurance. Also interacts with end use customers and distributors in a variety of settings and at levels from individual contributor to high level decision maker. Works on problems of diverse scope where analysis requires a review of identifiable factors. Consults, troubleshoots, and implements corrective actions with end use customers in conjunction with account managers or distributors. Works with minimal supervision.
The Work Environment
Typical outside field based environment. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear. Frequently required to stand, walk, and sit. Occasionally required to reach, climb, or balance. Must be physically able to travel up to 75%. Must maintain a valid driver’s license and must own and maintain an automobile suitable for travel to customer sites, airport, etc. Travel includes airplane, train, automobile, and overnights. On a typical workday, 80% of time meeting with people, 20% of the time on computer, doing paperwork, or on phone. Must be able to lift up to 25 pounds.
Salary Transparency
The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $102,000 to $133,000 and is eligible for incentive compensation. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.
Equal Opportunity
QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com
