1 Year, W2, potential contract to hire
This is the pay rate that the employer reasonably expects to pay for this position: $18/hr - $19.84
Remote or Glenwood, IL Nalco Ecolab Offices (hybrid)
The main function of a customer service representative specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage one’s time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as MS Outlook or data entry software.
Education/Experience
- High school diploma or GED preferred.
- 0-2 years customer service related experience required.
Must be in Central or Eastern time zones.
Must have reliable internet connection.
Pay Rate Range
Min Pay Rate Max Pay Rate Currency Unit 18 19.84 USD hourly
Benefits Information
The pay range that the employer in good faith reasonably expects to pay for this position is $18.00-19.84 USD.
