Job Description Summary
BD is seeking a technically skilled Global Service Education & Training Specialist who is passionate about applying engineering and clinical systems knowledge to elevate the performance of our global service teams. This role is designed for individuals with strong hands-on experience in medical devices, diagnostics, biomedical engineering, or healthcare technology—people who naturally become the “go-to expert” on complex systems and enjoy translating that expertise into effective learning for others.
Job Description
We are
the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a
maker of possible with us.
Job Overview
In this role, you will serve as a
technical subject matter expert (SME) on BD’s advanced instrumentation and medical technology. You will diagnose and explain system functionality, troubleshoot performance issues, and partner with R&D, Quality, and Service Engineering to deeply understand product design and its impact on field performance.
You will then transform this technical insight into
high-impact education for global service teams—developing training content, hands-on labs, simulations, and technical documentation that strengthen product readiness and service excellence.
This is not a traditional training role. It is a
technical service specialty role that blends engineering-level understanding with training expertise.
Key Responsibilities
- Become a deep technical expert on BD instrumentation, hardware, software, connectivity, workflows, and field-service requirements.
- Partner closely with Engineering, R&D, and Service Engineering to stay current on design changes, troubleshooting protocols, product updates, and field-critical technical insights.
- Translate engineering information into diagnostic-level training, hands-on practice, and advanced service instructions.
- Develop and deliver global training for service engineers, field specialists, and technical support teams—emphasizing system behavior, root-cause analysis, and complex troubleshooting.
- Create technical documentation, job aids, service bulletins, and eLearning content that ensure service teams can support products safely and effectively.
- Conduct technical assessments, skill evaluations, and product readiness validations for new product introductions.
- Lead and execute training during installs, upgrades, and major deployments as needed.
- Coordinate logistics and project deliverables for global programs, ensuring alignment with product release timelines and service readiness milestones.
Required Qualifications
- Bachelor’s degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, Medical Technology, Life Sciences, or related technical field.
- 3–5+ years of hands-on experience with medical devices, instrumentation, diagnostics, healthcare technology, or field service engineering. Proficiency in system troubleshooting, root-cause analysis, hardware/software interaction, and interpreting technical schematics or documentation.
- Strong communication and presentation skills with the ability to explain complex technical concepts to diverse global audiences.
- Experience collaborating cross-functionally with R&D, engineering, quality, and service teams.
- Ability to manage projects and meet deliverables within technical program timelines.
Preferred Qualifications
- Experience delivering technical training to service or engineering audiences.
- Familiarity with regulatory and compliance standards (ISO 13485, FDA 21 CFR 820).
- Experience with Learning Management Systems (LMS) or technical training development tools.
- Certification in Instructional Design or Adult Learning Principles is a plus—but technical expertise is the priority.
Compensation
BD offers a competitive compensation package, including a comprehensive benefits program and opportunities for professional growth and development.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
Required Skills
Optional Skills
Primary Work Location
USA MD - Sparks - 39 Loveton Circle
Additional Locations
Work Shift
At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information
$79,600.00 - $131,300.00 USD Annual
