Brief Description
The primary duty of the Account Manager is to develop lasting relationships and guide clients on their journey as a trusted advisor. In this role, you’ll build strong relationships with clients, ensure they receive ongoing value from our platform, and identify opportunities to help them grow. This position is focused on customer loyalty and building close, long-term client relationships, and proactively looking out for the client’s business, suggesting new and innovative ways to succeed with our products.
Essential Job Responsibilities
- Cultivates and manages long-term customer relationships
- Maintains consistent, positive communication and productive relationships through regular client check-ins
- Promotes the Keycentrix brand and products
- Provide product demonstrations, training, and guidance.
- Proactively solves problems while obtaining deep understanding of client needs
- Identifies and facilitates in revenue generating opportunities with our clients
- Reviews customer complaints and concerns and seeks to improve all aspects of the customer experience with the company
- Demonstrate an attitude of learning and seek to understand client needs
- Establishes milestones to keep other team members on task to deliver as-promised to the customer
- Understand customer goals, workflows, and challenges to ensure successful use and adoption of our software
Requirements
- Minimum 3-5 years of experience in customer service or in a customer success position.
- Demonstrated ability to increase customer satisfaction.
- Experience working with brand image and in promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Strong technical understanding and the ability to communicate product information as it relates to the customer’s business needs
- Excellent written and verbal communications skills
- High level of accountability and personal organization; ability to handle complexity, understanding priorities; tenacious and not easily discouraged
- Track record of dependability, consistency, and follow-through
- Experience managing multiple accounts, projects, and priorities in a fast-paced environment
- Pharmacy industry knowledge is preferred
- Prior experience in a software technology environment preferred
Bachelors’ degree in Business or related area strongly preferred
Ability to communicate effectively
- High level of alertness, concentration, accuracy, and time-management
Summary
Keycentrix is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.
