Description
About Us
We are a rapidly growing, private equity–backed provider of regulated medical and hazardous waste management solutions, committed to protecting people, the environment, and our customers’ compliance. Our business is expanding nationally, and we’re looking for a dynamic, customer-focused professional to help us strengthen and grow relationships with our largest clients.
Position Overview
The National Account Manager will serve as the primary point of contact for our largest and most strategic national accounts—ranging from healthcare systems and pharmaceutical companies to long-term care organizations with multi-state operations. This individual will be responsible for ensuring customer satisfaction, proactively identifying risk or growth opportunities, and coordinating internal resources to deliver a best-in-class experience. Additionally, the role will include a strong sales component, with responsibility for pursuing new national and regional (“large quantity”) business opportunities—particularly in the Northeast.
This is a hybrid role that blends strategic account management (50%) and new business development (50%).
Key Responsibilities
Account Management (50%)
- Serve as the primary customer-facing liaison for national accounts, managing ~ $10M in annual revenue.
- Build and maintain trusted relationships with key decision-makers across healthcare and life sciences organizations.
- Coordinate with internal operations, administrative, and billing teams to ensure timely responses to customer needs (e.g., POs, usage reports, service adjustments).
- Conduct annual and quarterly business reviews with key clients to review performance, compliance, and opportunities for expansion.
- Monitor account health to identify churn risks, pricing opportunities, and customer satisfaction trends.
- Provide customer training and education on regulated and hazardous waste handling requirements.
- Use Excel and internal reporting tools to analyze account data, service metrics, and growth trends.
New Business Development (50%)
- Identify and pursue new national account opportunities across the U.S. and large quantity (LQ) opportunities in New Jersey and the Northeast region.
- Develop tailored proposals and pricing strategies for new prospects.
- Collaborate with leadership to onboard new accounts and ensure a seamless transition to account management.
- Earn variable commission for new business wins and bonuses for revenue growth within the existing base.
- sales quota—performance will be rewarded based on results.
Requirements
Qualifications
- 5+ years of experience in account management or business development, preferably in healthcare services, environmental services, waste management, or another compliance-heavy industry.
- Proven ability to manage large, multi-location customers and revenue portfolios exceeding $5M+.
- Strong customer relationship and communication skills, both written and verbal.
- Organized and detail-oriented, with the ability to juggle multiple priorities and coordinate cross-functional teams.
- Proficient in Excel and comfortable with CRM/reporting tools.
- Demonstrated ability to identify customer risks and proactively develop retention strategies.
- Bachelor’s degree preferred; equivalent experience will be considered.
